Ssreferrals

Manager, IT Operations

Chicago, IL

Sponsorship not specified$122k-$182kDetected 8 days ago

PythonBashPowerShellLLMsJiraPerformance ManagementCadenceDNSVPNLeadershipCommunicationMentoring

About the role

You'll be the operational owner who keeps the lights on while continuously making our processes faster, smarter, and more scalable.
Sprout's Corporate IT team is a combination of adjacent squads working on projects under one umbrella.
This unique structure is an exciting opportunity to grow your career in technology with exposure to projects all across our discipline-something you don't see often in other organizations.

Lead and grow the ITSD team. Directly manage the full IT Service Desk team, holding regular 1:1s, owning performance management, coaching technical and professional development, delegating work effectively, and building a cohesive, high-output team culture.
Own global IT operations.
Contribute directly to complex build, automation, and integration work rather than only delegating it.
Partner with Senior Systems Administrators and the Automation team on production changes across core platforms including Atlassian, Okta, and MDM solutions.
Drive automation and AI enablement.
Plan and delegate. Serve as project lead on operational IT initiatives, scoping through delivery, distributing work effectively across the team, monitoring progress, and removing blockers.
Maintain documentation hygiene. Ensure SOPs, runbooks, and process guides are created, current, and consistently followed across the team.
Act as senior escalation point. Provide guidance and support to resolve complex IT issues promptly.
Partner cross-functionally. Work with the Director of IT to surface operational gaps and improvement opportunities, and partner closely with Security/GRC on shared work across identity, access, endpoint, offboarding, and compliance.
Own budget and purchasing decisions. Hold approval authority up to $50,000 for office IT infrastructure, employee hardware, standardization decisions, and operational tools and software. Purchases above that threshold are approved with the Director of IT.

Comfort working with LLMs and AI tools in a professional setting, and a point of view on applying them to IT operations.
Experience with Jamf and/or Intune.
Experience with Jira Service Management.
Experience partnering with Security/GRC on shared identity, access, and compliance work.
Ability to work from Sprout's Chicago office at least three days per week (Tuesday, Wednesday, and Thursday) with the possibility of additional in-office days depending on business needs
Complete Sprout's New Hire training program alongside other new Sprout team members.
Get to know your team through 1:1s, and get acclimated to the team's current tools, workflows, and operational priorities.
for this role include:

16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations.
$121,600 - $182,400 annually.
We share both our current hiring range and our broader geographic salary bands to provide transparency into our compensation philosophy.
These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges.
We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.
Our salary ranges reflect the expected earning potential for this role.
Our current hiring range for this role: $121,600 - $182,400 annually.
Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations.

Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line.
Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits.
Our benefits program includes:
Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents.
Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match).
Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind.
Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year.
Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family.
Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.

We're looking for an operationally sharp, technically capable people leader who can run a distributed IT operation and improve it at the same time.

This listing is sourced directly from Ssreferrals's careers page and normalized into a canonical job model.