Tapcheck

Senior Customer Success Manager

Remote - United States · Senior

Sponsorship not specifiedDetected 48 days ago

Project ManagementAccount ManagementOnboardingCustomer Success

About the role

About the Job The Senior Customer Success Manager is the strategic anchor of the customer relationship - responsible for driving adoption, value realization, and proactive retention across a portfolio of accounts.
You bring a project management mindset, a bias toward data-driven action, and the executive presence to influence outcomes at every level of the customer organization.
This role offers both a remote and hybrid option.

Drive customer onboarding, product adoption, and ongoing engagement across your portfolio
Lead strategic business reviews and customer success planning sessions
Deliver proactive recommendations and best practices that improve customer outcomes
Partner with Account Management on save motions, retention plans, and renewal strategies
Build trusted relationships with customer stakeholders at all levels of the organization
Leverage customer signals and usage data to prioritize action and drive outcomes at scale
Partner with Account Management to surface and support expansion strategies
Humility, grit, and a genuine drive to raise the bar - every day.

Employees located within 30 miles of Plano TX, are required to be in-office Tuesday through Thursday each week.

AL, AZ, CA, CO, DC, DE, FL, GA, ID, IL, LA, MI, MA, MO, NC, NH, NJ, NV, NY, PA, OR, OH, RI, SC, TX, UT, VA, WA, WI.

Compensation at Tapcheck is competitive and benchmarked to your role and the market. We're committed to a total rewards package that reflects your impact. Full details are shared as part of our hiring process.
Equal Employment Opportunity Policy
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
401(k) with a 100% match up to 3% of your salary, through Mutual of America.

Comprehensive health coverage.
Medical through Blue Cross Blue Shield of Texas (PPO and HDHP options, HSA-eligible with employer contribution), plus dental and vision through MetLife.
FSA, Basic Life/AD&D, and an Employee Assistance Program (EAP).
Monitor customer health, product usage, and engagement trends to identify churn risk early
Maintain accurate customer health data, account insights, and lifecycle tracking in Salesforce and CS platforms
Managed a portfolio of accounts with clear ownership of retention, adoption, and customer health outcomes
Used data and customer health signals to proactively identify risk and drive action
Worked in Fintech, HRTech, Payroll, Benefits, or a PE-backed SaaS environment

Continuous improvement is at the heart of our culture.
We are committed to setting high standards and pushing ourselves to exceed them.
We seek employees who are innovative and strive for excellence, constantly seeking ways to enhance our products, services, and processes.
Align product value to customer business outcomes, ensuring customers realize measurable ROI

Tapcheck, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This listing is sourced directly from Tapcheck's careers page and normalized into a canonical job model.