CyberSheath
Service Dispatch Coordinator
United States - Remote · Staff+
Sponsorship not specified$45k-$65kDetected 65 days ago
CybersecurityCustomer SupportCommunication
About the role
- About CyberSheath CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB).
- CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don't improve and, in fact, may weaken an organization's security posture.
- Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently.
Responsibilities
- Create and assign service requests as they arrive through phone, email, or other means
- Escalate support tickets related to technical solutions such as computer desktop and network troubleshooting
- Report the utilization of IT Support resources and successful completion of service requests to the appropriate resources
- Responsible for ensuring prompt entries for time and expenses as they occurWhere applicable, support end-users in same-call resolution activities (e.g. password resets)
Requirements
- Required Experience, & Skills
Skills
- Ability to match proper technical resources to technical issues appropriately
- Positive attitude, self-motivated with the ability to work in a fast-moving environment
- Ability to work in a team and communicate effectively
- Typing skills to ensure quick and accurate entry of service request details
- 1-3 years of customer service experience
- CyberSheath is a fully Remote work environment
- Work hours are Monday
- Friday 8:00 AM
- 5:00 PM Pacific (11:00 AM
- 8:00 PM Eastern)
- such as telephone skills, communication skills, active listening and customer-care
- Work Environment
Compensation
- Budgeted Pay Range
Company info
- About CyberSheath
- CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB).
- We are excited to be expanding our staff due to our growth and are looking to add an additional Service Dispatch Coordinator to our team!
- Our professionals tell clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security.
- Additionally, our most successful people are self-starters and willing to put on many hats in order to succeed.
- CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory.
- Job Overview
- The Service Dispatch Coordinator is responsible for attaining maximum utilization of internal and field resources through daily dispatch of service requests by both monitoring and managing incoming client requests and dispatching them to the appropriate resource.
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This listing is sourced directly from CyberSheath's careers page and normalized into a canonical job model.