Vivid Seats

Vivid Seats

Support Specialist (Skybox)

Chicago, IL

Sponsorship not specifiedDetected 6 days ago
Customer SupportUnityResearchCommunicationCollaboration

About the role

  • This is a unique opportunity to work on a tight-knit team with direct involvement in the product development cycle and assisting our users to ensure we are delivering the best industry experience.
  • How your role contributes to the success of Vivid Seats:
  • Improving, promoting, training, and providing solutions for users on the SkyBox platform.

Responsibilities

  • How your role expectations will progress as a Skybox Support Associate in the first 30, 90, and 180 days:
  • Familiarize yourself with user technical support cases through phone, chat, and email submission.
  • Maintain, foster, and aid internal and external relationships to progress and advance objectives.
  • Experience working in a technical support role or similar field.

Skills

  • Learn about our internal POS system Skybox and its functionality.
  • Achieve understanding of prioritizing requests through Skybox to ensure highest level of service.

Compensation

  • Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

Benefits

  • Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Company info

  • Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2025, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.
  • We believe in harnessing emerging technology to power performance and unlock creativity. As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision-making, improve workflows, and produce better outcomes for our customers.
  • The Opportunity: As a SkyBox Support Associate (Tech Support Specialist), you will be a support expert for Vivid Seats and our innovative cloud-based platform SkyBox. This is a unique opportunity to work on a tight-knit team with direct involvement in the product development cycle and assisting our users to ensure we are delivering the best industry experience.
  • Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love.
  • We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections.
  • Named as one of Built In's top places to work in 2025, we believe that our People are our greatest competitive advantage.
  • To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.
  • We believe in harnessing emerging technology to power performance and unlock creativity.
  • As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision-making, improve workflows, and produce better outcomes for our customers.
  • The Opportunity: As a SkyBox Support Associate (Tech Support Specialist), you will be a support expert for Vivid Seats and our innovative cloud-based platform SkyBox.
  • Act as the front-line communication for our users recognizing, researching, and resolving issues.

Equal opportunity

  • Our Commitment: We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging.
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This listing is sourced directly from Vivid Seats's careers page and normalized into a canonical job model.