Groundworks

Groundworks

Customer Service Representative

Irving, TX · Full-time

Sponsorship not specified$21k-$24kDetected 7 days ago
SalesOutbound SalesCustomer SupportLeadershipCommunicationMentoring

About the role

  • We're Groundworks, North America's leading foundation repair and water management specialist.
  • We're more than a company - we're a team driven by purpose.
  • But what makes us a great place to work?

Responsibilities

  • Ready to build your future?

Requirements

  • 1+ year of customer service, retail sales, inside sales, call center, or other customer-facing experience.
  • A competitive, goal-driven mindset with excellent communication and relationship-building skills.
  • Comfortable navigating multiple computer systems while engaging with customers.
  • Reliable, coachable, and excited to grow your career in a performance-driven environment.
  • Working Conditions
  • Promote-from-within culture with clear career paths into leadership and other opportunities.
  • Industry-leading paid training, ongoing coaching, and employee ownership opportunities.
  • Comprehensive benefits and an award-winning Top Workplace culture.
  • Office / Call Center environment with medium level noise.
  • Physical requirements include talking, hearing, walking, visual acuity to determine neatness and preparing and analyzing data, schedules and documents.
  • What We Provide

Nice to have

  • Base pay plus uncapped commission, with representatives typically earning $21-$24/hour.
  • High school diploma or equivalent required
  • associate degree preferred.

Compensation

  • This position includes a $16.00/hour base wage plus uncapped commission, with Customer Service Representatives typically earning $21–$24/hour in total compensation.

Benefits

  • Comprehensive and Affordable Benefits Package

Company info

  • Answer inbound calls and make warm outbound follow-up calls to schedule appointments and assist homeowners.
  • Educate customers on Groundworks' services and memberships while identifying opportunities to drive sales.
  • Meet individual sales and performance goals by delivering an exceptional customer experience on every interaction.
  • Accurately document customer information while thriving in a fast-paced, team-oriented call center.
  • High school diploma or equivalent required; associate degree preferred.
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This listing is sourced directly from Groundworks's careers page and normalized into a canonical job model.