Cable One
Customer Care Specialist I - Business
Phoenix AZ · Contract
Sponsorship not specifiedDetected 22 days ago
SalesforceCRMCustomer SupportCommunicationProblem Solving
About the role
- For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
- Our Commitment Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success.
Responsibilities
- Deliver high-quality, end-to-end customer support by resolving inquiries, escalations, and billing issues accurately and efficiently
- Ensure a seamless customer experience by coordinating service changes, installations, and post-installation support
- Own the customer interaction, resolving the reason for the call while expanding the conversation to address broader business needs
- Maintain accurate account documentation and leverage systems like Salesforce and ACP to track, manage, and optimize customer interactions and sales outcomes
- Collaborate with cross-functional teams to resolve complex issues and deliver integrated solutions
- Values each and every customer, while working hard to keep their business and support our communities.
Requirements
- 1-2 years of customer service or call center experience.
- Proficiency with CRM and billing systems, including Salesforce and ACP.
- Experience with Salesforce & ACP
- Ability to calculate figures and amounts such as discounts, prorations, and percentages.
- Ability to read and comprehend simple instructions and short correspondence.
- Ability to write simple correspondence with accurate grammar.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Ability to multi-task in a fast-paced environment with high autonomy, accountability, and reliability.
Nice to have
- Strong customer service skills with emphasis on phones and data entry preferred.
Compensation
- Annual community support to various organizations across the U.S.
Benefits
- Medical, dental, and vision plans - start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- Additional Perks
- Tuition reimbursement (up to $5,250 on 1st year)
Company info
- At Cable One and our family of brands, we keep our customers and associates connected to what matters most.
- Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
- Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
- Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
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This listing is sourced directly from Cable One's careers page and normalized into a canonical job model.