EōS Fitness
Member Experience Manager
Las Vegas, NV: Durango/I-215 · Part-time
Sponsorship not specifiedDetected 16 days ago
ComplianceAccessibilityCustomer SupportLeadershipCommunicationProblem SolvingOrganizational Skills
About the role
- EōS Fitness is bold, upbeat, and motivating.
- Not only in our fitness routines, but in our work environment as well.
- Like our members, our employees know how to rise to a challenge and handle it head on.
Responsibilities
- Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates.
- Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and offering personalized outreach to members.
- Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service.
- Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience.
- Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners.
- To create loyal, lifelong fans and exercise practitioners.
- Develop a team that delivers exceptional customer experience and hits business objectives.
Requirements
- Ability to bend routinely and repetitively to lift more than 40 lbs.
- Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry.
- Ability to multitask and thrive in a fast-paced, customer-facing environment.
- Knowledge of fitness industry operations, including membership management and billing processes.
- Excellent communication (written and verbal), problem-solving, and interpersonal skills.
- Strong organizational skills and attention to detail.
- Proficiency with fitness management software, social media platforms, and Microsoft Office Suite.
Nice to have
- Free membership for you and plus one family member.
Compensation
- Hourly Pay Range
Benefits
- Competitive pay plus vacation, holiday, and sick pay.*
- Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!*
- Personal education growth options with Sophia Learning.
- EōS Fitness is an
- EōS Fitness participates in the government eVerify program.
Company info
- Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism.
- We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class service.
Equal opportunity
- Employer Minorities/Women/Protected Veterans/Disabled
- Please review the details of this program by clicking here.
- We endeavor to make this site accessible to any and all users.
- If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at recruitinghelpline@eosfitness.com or by calling 949.309.4182.
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This listing is sourced directly from EōS Fitness's careers page and normalized into a canonical job model.