Humana, Inc.

Humana, Inc.

Consumer Engagement Representative Team Lead

Remote Arizona, USA · Mid · Full-time

Sponsorship not specified$48k-$66kDetected 1 day ago
ComplianceCRMExcelCustomer SupportHIPAALeadershipCommunicationMentoringMicrosoft Office

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odds of building a lasting career here

42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 83 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 94%

Of 62 labor certifications old enough to have been used, 4 expired without the employer filing the next step. Median time from filing to decision: 496 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Reported a layoff in this occupation

In a green-card filing decided 2026-06-25, this employer stated it had laid off workers in Software Developers (KY) during the preceding six months. 3 such filings on record.Describes the period before that filing, not necessarily today. Unlike WARN notices this is occupation-specific and federal.

Files H-1B transfers

66 transfer filings in the last year, covering 66 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

Community outcomes

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About the role

  • Humana reserves the right to require associates to upgrade their internet service if necessary.
  • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
  • This incentive opportunity is based upon company and/or individual performance.

Responsibilities

  • Partners with supervisors and QA team to continuously improve call quality and meet department conversion goals.
  • Lead advanced and highly specialized administrative, operational, and customer support functions requiring strong independent initiative, sound judgment, and decision‑making.
  • Maintain a high level of confidentiality while demonstrating professionalism, emotional intelligence, and strong leadership competencies.
  • Collaborate closely with leadership to drive best practices and support innovative solutions.

Requirements

  • High school diploma or equivalent required
  • Must be passionate about contributing to an organization focused on improving consumer experiences.
  • 3+ years of experience in consumer engagement, customer service leadership, or related operational roles.
  • Expertise leading teams or projects in a fast‑paced, environment.
  • Experience managing complex administrative or operational processes with accuracy.
  • Intermediate to advanced experience with Microsoft suite (i.e., Excel, PowerPoint)

Nice to have

  • Able to work a shift M-F, during hours of operation 8a-11p EST
  • Saturdays 8a-6:30p EST
  • Preferred Experience

Compensation

  • The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting.
  • The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
  • $48,300 - $65,900 per year
  • This job is eligible for a bonus incentive plan.
  • This incentive opportunity is based upon company and/or individual performance.
  • Support special campaigns or seasonal initiatives, such as the Annual Enrollment Period (AEP), as needed.

Benefits

  • Serve as an expert in mail-order pharmacy benefits, including medication delivery timelines, refill processes, and savings potential.
  • Oversee enrollment, education, engagement, and activation activities for client groups across all segments, and for specific products as needed.

Company info

  • CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do.
  • The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized.
  • CenterWell is part of Humana Inc. (NYSE: HUM).
  • Learn more about what we offer at CenterWell.com. ​
  • Equal Opportunity Employer
  • As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients.
  • It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
  • It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.
  • This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
  • About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality.
  • Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time.
  • We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.
  • About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do.
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This listing is sourced directly from Humana, Inc.'s careers page and normalized into a canonical job model.