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Automotive Service Advisor - Toyota on Nicholasville
Nicholasville, Kentucky
Sponsorship not specifiedDetected 44 days ago
Customer SuccessCommunicationTime Management
About the role
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer.
- Distribute work between technicians efficiently.
Responsibilities
- Oversee service orders and flow of Drive Lane.
- Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer does not get mishandled.
- Maintain Customer Success Index at or above company standards.
- Maintain a good working relationship with factory(s) and foster positive employee relations.
Requirements
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team-oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver's license
Nice to have
- Toyota on Nicholasville is looking for an Automotive Service Advisor to join our team immediately!
- Toyota experience preferred, but not required.
Benefits
- Medical, Dental, Vision, and Disability
- Paid time off and vacation
Company info
- Ensure that customers receive prompt, courteous, and effective service.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
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