Agile Defense

IT Service Desk Technician

Arlington, VA

No sponsorship$68k-$75kDetected 5 days ago

Customer SupportCommunicationCollaboration

About the role

Here, you are valued as a family member, and we believe that we can accomplish great things together.
Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions.
Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated. - Honest - Be Trustworthy.

Frequently moves IT related equipment weighing up to 10 pounds across the office spanning 2 floors by stairs or elevator to support equipment exchanges for users.
Strength Demands: Frequently moves IT related equipment weighing up to 10 pounds across the office spanning 2 floors by stairs or elevator to support equipment exchanges for users.
That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.

Ability to operate a computer and office productivity equipment (such as mobile devices, printers, and copiers) to complete essential job functions.
Ability to assess, compare, and inspect IT equipment as required for inventory and support tasks.

All incidents and service requests will be received as tickets from the USAF approved ServiceNow system.
The new hire must be able to build, deploy, maintain and troubleshoot Windows 11-based computers, mobile device units, and other personal computing hardware.
Must follow rigorous site processes tied with contract asset management and IT inventory reporting requirements.
The standard work day is 7:30 to 4:00 Monday - Friday with occasional surge periods needed to meet emerging work requirements.
A bachelor's degree in an IT-related discipline is preferred but a high school diploma with strong IT support experience is acceptable for this position.

Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental.
Our culture is alive and evolving, but it always stays true to its roots.
We call it the 6Hs, the values that define our culture and guide everything we do.
About Agile Defense At Agile Defense we know that action defines the outcome and new challenges require new solutions.

This listing is sourced directly from Agile Defense's careers page and normalized into a canonical job model.