Canary Technologies Corp

Head of Global Enterprise Customer Success

New York, NY

Sponsorship not specified$201k-$259kDetected 363 days ago

RESTProduct ManagementProduct StrategyStakeholder ManagementSalesAccount ManagementNegotiationCustomer SuccessLeadershipCommunication

About the role

As the executive sponsor for Canary's most important customer relationships, you will ensure our customers realize measurable business value while helping shape Canary's enterprise customer strategy.

Own customer outcomes across Canary's largest enterprise accounts, including successful deployments, executive engagement, product adoption, retention, and expansion.
Build trusted relationships with executive stakeholders-including CIOs, CTOs, COOs, Chief Digital Officers, Commercial leaders, and other senior executives-at the world's largest hotel brands.
Lead, coach, and develop a high-performing team of Enterprise Customer Success Managers and Enterprise Implementation Managers, creating a culture of accountability, customer obsession, and continuous development.
Partner closely with Enterprise Sales to ensure seamless transitions from sales through implementation while supporting long-term account growth and customer success.
Develop strategic account plans that align customer business objectives with Canary's product roadmap and identify opportunities to expand Canary's footprint across brands, portfolios, and products.
Collaborate cross-functionally with Product, Engineering, Support, Marketing, and Revenue Operations to advocate for enterprise customer needs and continuously improve the customer experience.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.

10+ years of experience in Customer Success, Strategic Account Management, Professional Services, or a related enterprise customer-facing role within B2B SaaS.
Track record of leading complex, multi-product enterprise software deployments from implementation through long-term customer success.
5+ years of leadership experience building, managing, and developing high-performing customer-facing teams.
Proven experience serving as the executive relationship owner for Fortune 500 or other large enterprise customers with complex organizational structures.
Demonstrated success building trusted relationships with C-suite executives and senior business leaders.
Proven ability to drive measurable improvements in customer adoption, retention, expansion, and overall customer health.
Strong executive presence with exceptional communication, presentation, negotiation, and stakeholder management skills.
Experience partnering cross-functionally with Sales, Product, Engineering, Support, Marketing, and Operations to deliver customer outcomes.
Analytical mindset with experience using customer health metrics, business data, and operational insights to drive strategic decision-making.

Experience within hospitality technology, enterprise SaaS, fintech, or another complex B2B software environment is strongly preferred.

Target cash compensation ranges from $201,000 - $259,000, including a fixed annual salary and a performance-based bonus paid quarterly.
Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location.

Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so.
Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.
Define and monitor key success metrics across implementation, adoption, customer health, retention, expansion, executive engagement, and overall customer satisfaction.

Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.
Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests.
Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.
Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work - and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.
As a company we want to ensure that the team has time to recharge.
Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Serve as the executive sponsor for Canary's most strategic customers, proactively managing executive relationships, mitigating risk, resolving escalations, and driving long-term partnership success.

As the executive sponsor for Canary's most important customer relationships, you will ensure our customers realize measurable business value while helping shape Canary's enterprise customer strategy.

This listing is sourced directly from Canary Technologies Corp's careers page and normalized into a canonical job model.