Aderant
Product Support Specialist
Atlanta, Georgia
Sponsorship not specifiedDetected 14 days ago
SQLSalesforceCustomer SupportCommunicationCollaborationProblem Solving
About the role
- This dynamic role addresses, documents, and resolves client issues while adhering to service level agreements to move the product forward.
Responsibilities
- Promotes and maintains a high quality, professional, service-oriented company image among users.
- Participate in the application development review process and perform QA testing to ensure successful implementation of application changes and enhanced functionality.
- As a Product Support Specialist, you will be providing exceptional customer service to our clients by providing technical support and answering complex questions on the function and usage of our product via telephone and or internet.
Requirements
- Candidates for this position should be familiar with SQL, experience with relational databases, Windows Operating Systems and web applications.
- Proficient PC skills used, as required, for testing, troubleshooting, call logging, product configuration.
- Professional appearance and presentation required.
- Excellent general technical skills for troubleshooting software issues, networking issues, database issues, web issues, and related
- 3+ years' experience working with customers is preferred, but not required.
- Able to resolve general product problems via telephone or email support.
- Excellent writing, editing, interpersonal and communications skills.
- Good problem-solving abilities and logic skills.
- Salesforce or comparable support ticketing system experience is a plus.
Nice to have
- A bachelor's degree is preferred, but not required.
- 3+ years' software-related support experience is preferred, but not required.
- Basic knowledge of Legal environments, not required, but are a plus.
Company info
- Provides product and technical support to customers, answering complex questions on function and usage of product via the telephone and/or Internet.
- Conveys customer feedback to product development staff. Possesses thorough knowledge of company's products used by customers. Operates under moderate supervision.
Apply directly at Aderant →Create a free account for alerts like thisView Aderant immigration profile
This listing is sourced directly from Aderant's careers page and normalized into a canonical job model.