SUSE
Linux Technical Support Engineer
Utah, United States of America, USA
Sponsorship not specifiedDetected 64 days ago
DockerLinuxSAPCustomer SupportElectrical EngineeringCommunicationProblem Solving
About the role
- You will work with a dynamic portfolio of exciting products and technologies, including SUSE Linux Enterpr ise Server, SU SE Linux High Availability Extension, SUSE Manager, SLES for SAP, Clustering, and Container/Docker technologies.
- The selected candidate will be self driven and have a deep passion for providing first-class customer service.
- You will thrive in a complex, diverse technical environment and must possess a strong desire to continuously learn new products and enhance your skill set.
Responsibilities
- Collaborate seamlessly with Customer Support colleagues, both locally and across the globe.
- Participate in an on-call rotation, providing occasional after-hours and weekend support.
- Technical Customer Support: Proven background working within a Linux Services environment, including direct, customer-facing support experience.
- Customer-Centric Mindset: A strong dedication to customer satisfaction, driven by an ethos of doing what it takes to deliver an exceptional support experience.
- We empower you to be bold, driving your career to create the future you want.
Requirements
- Bachelor's degree in System Administration, Information Systems, Computer Science, Electrical Engineering, or equivalent practical experience.
- Several years of experience in a customer support role or as a system administrator managing Linux operating systems.
- Ability to read and understand source code.
Nice to have
- Knowledge equivalent to LPIC-1 (certification is highly preferred).
Skills
- Strong analytical skills to quickly assess complex customer situations and determine the optimal path to resolution.
- Excellent interpersonal skills, demonstrating clarity and professionalism in both written and verbal communication.
- A demonstrated aptitude for quickly learning and adapting to new technologies.
Compensation
- If this role is filled in the United States of America, the starting base salary is expected to be between 36,000 and 66,000.
Company info
- Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.
- SUSE is a global leader in innovative, reliable, and secure enterprise open source solutions, including SUSE® Linux Suite, SUSE® Rancher Suite, SUSE® Edge Suite, and SUSE® AI Suite. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere - from the data center to the cloud, to the edge and beyond.
- SUSE puts the "open" back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow. For more information, visit www.suse.com.
- Linux Technical Support Engineer
- Always open.
- Our code, our culture, our opportunities.
- Leading open innovation without limits.
- We are SUSE.
- SUSE is a global leader in innovative, reliable, and secure enterprise open source solutions, including SUSE® Linux Suite, SUSE® Rancher Suite, SUSE® Edge Suite, and SUSE® AI Suite.
- More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere - from the data center to the cloud, to the edge and beyond.
- SUSE puts the "open" back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow.
- For more information, visit www.suse.com.
- Job Description
- Customer Support Engineer
This listing is sourced directly from SUSE's careers page and normalized into a canonical job model.