Harbinger Motors Inc.
Service Support Specialist
Garden Grove, CA
Sponsorship not specified$80k-$110kDetected 14 days ago
Corporate LawCustomer SupportCommunicationCollaborationProblem SolvingMentoringMicrosoft Office
About the role
- Harbinger: Familiar Form, Revolutionary Foundation.
- Harbinger is committed to ensuring that our hiring process is accessible for persons with disabilities.
- This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information.
Responsibilities
- Customer and Dealer Support
- Maintain ownership of assigned service cases from initial contact through closure.
- Document all case activity accurately within designated case management systems.
- Technical Support and Troubleshooting
- Lead the resolution of complex technical, warranty, and field service issues.
- Escalate concerns appropriately while coordinating support from Engineering, Quality, Purchasing, Production, and Supplier teams.
- Review technical documentation and provide feedback to improve serviceability, reliability, and customer support processes.
- Support warranty claim review and approval processes while ensuring compliance with established procedures.
- Participate in and support service-related projects, including recalls, field campaigns, service bulletins, and product improvement initiatives.
- Collaborate with internal departments to ensure timely issue resolution and customer satisfaction.
Requirements
- Ability to interpret technical documentation, service manuals, wiring diagrams, and repair procedures.
Nice to have
- Degree in Automotive Technology, Diesel Technology, Electrical Technology, or a related technical field preferred.
- Experience supporting automotive, commercial vehicle, EV, fleet, or technical service operations preferred.
- Familiarity with warranty administration and service operations processes preferred.
Skills
- Exceptional verbal and written communication skills.
- Excellent organizational, analytical, and problem-solving skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong attention to detail and documentation accuracy.
- Self-motivated with the ability to work independently and collaboratively.
- Proficient with Microsoft Office Suite and case management software platforms.
- Bilingual capabilities are a plus.
Compensation
- California Pay Range
- $80,000 - $110,000 USD
Benefits
- Comprehensive Health, Dental & Vision (HDV) - 100% employee covered
- Early-stage Stock Options
- Robust Retirement Savings (401k, HSA, FSA)
- Generous Paid Time Off (PTO) & Parental Leave
- Annual Vacation Bonus
- Wellness & Fertility Benefits
- Cell Phone Stipend
- Respond to questions regarding vehicle operation, maintenance requirements, warranty coverage, roadside assistance, and service network support.
Company info
- Serve as the primary contact for service-related inquiries from customers, dealers, and service partners.
Equal opportunity
- Harbinger is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
- If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at info@harbingermotors.com.
- Harbinger may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data").
- Please note that we are currently not accepting applications from third party application services.
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This listing is sourced directly from Harbinger Motors Inc.'s careers page and normalized into a canonical job model.