BDC

TEAM LEAD, CLIENT SUPPORT - Edmonton

Edmonton

Sponsorship not specifiedDetected 5 days ago

AccessibilityBusiness DevelopmentExcelLeadershipCommunicationCollaborationMentoringMicrosoft Office

About the role

Working closely with the Vice President and Business Centre Managers on the development, implementation and monitoring of strategic and operational plans while ensuring alignment with regional and national objectives and direction.
Working closely with the Vice-President to review the area's performance, long and short term priorities and needs by providing reports, scheduling and planning leadership meetings, reviewing budgets and expenses, and organizing area events.

Managing a team of Client Support Coordinators whose primary role is to support the Account Manager, provide administrative support, enable business development initiatives, and provide excellent client experience.
Hiring, developing and training Client Support Coordinators by recognizing talent and providing coaching and mentorship to support them in achieving their career and professional growth objectives.
Collaborating with internal partners from various departments to continuously provide optimal support to stakeholders while managing the impacted change within the CSC team.
Managing and providing support to business centers within area with facilities related activities and premises maintenance.

Do you have a college diploma or a bachelor's degree in business administration or in any field deemed equivalent?
You have more than 5 years of experience (client facing and/or client support and/or team leadership).
You have a deep understanding of CLICS and other BDC utilized applications You have excellent computer skills (Outlook, Word, Excel, PowerPoint) and advanced Web skills?
You have excellent interpersonal, verbal and written communication skills?

In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1
Opportunities for learning, training and development, and much more...

We are banking at another level.
Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act.
It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.
Proudly one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work.
If you require an accommodation to complete your application, please do not hesitate to contact us at accessibility@bdc.ca.
While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.

This listing is sourced directly from BDC's careers page and normalized into a canonical job model.