Kpler

Senior Customer Success Manager (Financials)

New York · Senior

Sponsorship not specified$103k-$121kDetected 14 days ago

PythonSalesforceExcelCustomer SuccessResearchCommunication

About the role

By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors.
Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms.
Our team of over 850 experts from 69 countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape.

To always maintain a meaningful level of engagement with clients and be the key point of contact for inquiries from clients
Help to continuously improve the Kpler Customer Success process (knowledge base articles, internal tools, support FAQs, etc.)
You'll be in touch with clients every day, either by email, phone, video calls and face to face to help them in a myriad of topics (product usage, new features, support, etc) while always taking into account their individual needs.
We build together We foster relationships and develop creative solutions to address market challenges.

You are comfortable with data and understand its relevance.
You are driven and self-disciplined.
You can work autonomously without much guidance and thrive in a fast-paced, ever-changing environment.
You are also a team player, a quick learner, and able to work with short deadlines across different tasks.
You are methodical, analytical, and good at prioritizing.
You enjoy finding solutions, improving processes, and are good at knowledge transfer.

5+ years of experience as a customer success manager, preferably in energy or commodity markets, managing a portfolio of financial clients.
Ideally, have experience with programming languages like Python or R;

You will help our financial customers achieve their goals, and this is only possible by understanding the users' needs and by having an outstanding knowledge of the Kpler offering.
We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on.
We are here to help We are accessible and supportive to colleagues and clients with a friendly approach.

This listing is sourced directly from Kpler's careers page and normalized into a canonical job model.