QGenda
Customer Support Specialist
Atlanta, Georgia · Full-time
No sponsorshipDetected 8 days ago
Customer SupportLeadershipCommunicationCollaborationTime Management
About the role
- To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn.
- Do not include any medical or health information in this email.
Responsibilities
- Maintain a professional and positive attitude in all customer and company interactions, both internal and external
- Collaborate with members of the CX organization, when necessary, to complete project based assignments within defined time frames and/or meeting identified deadlines
- Set and manage appropriate customer expectations around resolution and response times, adhering to established service-level agreements (SLAs)
- Deliver high customer satisfaction and low customer effort by providing solutions to issues in a timely fashion, escalating to senior team members as necessary
- We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole.
Requirements
- Detail-oriented. ability to complete assignments and maintain communication with a high degree of accuracy and timeliness
- Experience You Bring
- Ability to follow protocols and policies as defined by QGenda and CX Leadership
- Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US.
- Hold high degree of functional knowledge of QGenda solutions
Nice to have
- High School Diploma / GED required
- Associates / Bachelors Degree preferred, or equivalent industry experience in customer service or tech support
- Not Required, But Nice to Have
Compensation
- Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more
Benefits
- We offer a comprehensive total rewards package to support our full-time employees and their family's day-to-day needs, well-being and major life events, which includes:
- Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
- Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
- Paid parental leave for birth, adoption or permanent placement
- Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more
- QGenda delivers technology solutions to improve how healthcare is delivered and increase access - for everyone.
- We are committed to creating a culture of embracing diversity, inclusion and equity for all.
Company info
- QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.
- At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.
- QGenda is headquartered in Atlanta.
- QGenda is redefining healthcare workforce management everywhere care is delivered.
- We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce.
- Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform.
- With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.
- At QGenda, we value our employees and their contributions toward the success of the business.
- We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.
- About Your Role
- As a Customer Support Specialist, you will provide an exceptional support experience for QGenda's customers by delivering our industry-leading best practices.
- You will work closely with members from across the greater Customer Experience organization to provide creative solutions to support requests and project-based assignments involving the QGenda application, aligning to our unified targeted business outcome.
Equal opportunity
- application process, please contact recruiting@qgenda.com and identify the type of accommodation or assistance you are requesting.
Visa & Work Authorization
- Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US.
This listing is sourced directly from QGenda's careers page and normalized into a canonical job model.