ServiceNow
Sr Customer Success Manager
Austin, TEXAS, United States · Senior · Contract
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Green-card follow-through: 90%
Files H-1B transfers
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About the role
- It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis.
- Today, ServiceNow is the AI control tower for business reinvention.
- This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients' business goals.
Responsibilities
- Build and maintain trusted relationships with technical stakeholders and decision-makers.
- Partner with Product, Engineering, Support, and Sales teams to drive account success.
- 6+ years experience in network engineering, architecture, support, or design.
Requirements
- Serve as a subject matter expert in your area of technical proficiency.
- Bachelor's degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
Nice to have
- Familiarity with scripting languages (Python preferred).
Compensation
- Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.
Benefits
- 3+ years experience in IT, security, healthcare tech, or similar environments.
- Knowledge of healthcare/ICT devices, manufacturers, or applications.
- Experience securing IT, IoT, or healthcare systems.
- We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
- Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Company info
- We are highly collaborative and believe that success in one area can be replicated across many.
- Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
- For positions in this location, we offer a base pay of $87,000 - $159,000, plus equity (when applicable), variable/incentive compensation and benefits.
Equal opportunity
- ServiceNow is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
- In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
- Accommodations
Visa & Work Authorization
- Export Control Regulations
This listing is sourced directly from ServiceNow's careers page and normalized into a canonical job model.