Ciena
Senior Level Field Service Technician
Remote-US · Senior
No sponsorship$97k-$155kDetected 26 days ago
Node.jsCustomer SupportElectrical EngineeringLeadershipCommunicationProblem Solving
Stay score
odds of building a lasting career here
49Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role62
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
4 transfer filings in the last year, covering 4 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- As the global leader in high-speed connectivity, Ciena is committed to a people-first approach.
- Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging.
- As a Senior Level Field Service Technician, you'll play a critical role in ensuring seamless deployments, troubleshooting complex issues, and driving the evolution of customer networks.
Responsibilities
- At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
- At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.
- Deliver Tier 1 technical support for deployment services projects, ensuring seamless network transformation and modernization for US Federal Government customers.
- Draft and implement network test plans and non-intrusive Methods of Procedure (MOPs) to ensure stable network operations.
- Perform network audits, architecture design, and modernization planning to evolve customer networks via the EMOP process.
- Collaborate with internal teams to recommend enhancements to field deployment processes and drive improvements through Right First Time initiatives.
Requirements
- Technical or Bachelor's degree in Computer Science, Electrical Engineering, or equivalent experience.
- 8-12 years of experience in telecom installation, provisioning, testing, live network migration, and consulting.
Compensation
- The annual pay range for this position in the USA is $96,900 - $154,700 USD.
- Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business.
- Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
- Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission.
- In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time.
Company info
- Make an impact by delivering cutting-edge network transformation and modernization for US Federal Government customers.
- Serve as a key technical interface to customers, ensuring proactive communication and timely resolution of technical challenges.
Equal opportunity
- If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Visa & Work Authorization
- US citizenship and a valid US driver's license
This listing is sourced directly from Ciena's careers page and normalized into a canonical job model.