Suddath

Account Manager - Brokerage

Jacksonville,Florida: United States of America

Sponsorship not specifiedDetected 30 days ago

SalesAccount ManagementLogisticsCustomer SupportCommunication

About the role

The Account Manager serves as the primary liaison between the company and its clients, responsible for nurturing long-term relationships, ensuring customer satisfaction, and driving account growth.
The ideal candidate is a strategic thinker with strong communication skills, a customer-first mindset, and the ability to thrive in a fast-paced, results-driven environment.

Partner with the sales team to develop procedures and identify opportunities to expand business.
Implement cost control measures, maintain records of quoted rates, monitor profitability, resolve discrepancies, and ensure accurate billing and timely payments.
Manage all shipping modes, customer scorecards, and customer notifications.
Proactively develop and solicit new business via phone and email, generate price quotes, schedule shipments, enter orders, and negotiate carrier rates.
This role involves managing a portfolio of clients, coordinating cross-functional teams to deliver tailored solutions, and identifying opportunities to expand services.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Job Skills Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Proven ability to build and maintain effective working relationships.
Proficient in gathering, interpreting, and utilizing data to support operational activities.
Effective team player with the ability to collaborate across departments.
Education & Experience:
Bachelor's Degree preferred. 2-3 years of experience in transportation brokerage desired 1-2 years of experience in sales or account management is preferred but not required.

High School diploma or equivalent degree required
Bachelor's Degree preferred.
2-3 years of experience in transportation brokerage desired 1-2 years of experience in sales or account management is preferred but not required.

Strong verbal and written communication skills.
Demonstrated excellence in customer service and client support.
Skilled in prioritizing, organizing, and managing multiple tasks while meeting deadlines.
Capable of identifying complex problems, analyzing relevant information, and implementing effective solutions.
Detail-oriented with a high degree of accuracy in task execution.
Experienced in preparing clear and concise documentation, including reports, procedures, correspondence, and other written materials.

A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
Paid Time Off (PTO) and paid company holidays
A tuition reimbursement plan where employees are encouraged to continue their education and development
For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.

Negotiate and establish pricing based on shipment volume, service lanes, and potential business opportunities with customers.

Work is primarily performed in a climate-controlled environment.
Requires sitting, walking, and standing.
Occasionally requires bending
The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

This listing is sourced directly from Suddath's careers page and normalized into a canonical job model.