Global Lending Services
System Support Specialist II
Greenville, South Carolina · Mid · Contract
Sponsorship not specifiedDetected 93 days ago
CommunicationOrganizational SkillsMicrosoft Office
About the role
- Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one's family, and the needs of others.
- Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle.
- That's what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.
Responsibilities
- What does it mean to be a System Support Specialist II at GLS?
- The System Support Specialist II is responsible for supporting assigned, proprietary GLS system components.
- This position will be responsible for b uild ing close working relationships with business, IT, and vendor partners.
- How will you drive value within the organization as a System Support Specialist II?
- Create and maintain knowledge base articles for Tier 1 Service Desk personnel to increase first call resolution of tickets.
- Build business cases for product enhancement efforts to Tier 3 for automation or elimination of ticket drivers.
- Engage and coordinate communications with Tier 3 Support or the Vendor for resolution of the major incident.
- Document business impact, timeline, corrective action, follow-up tasks, and root cause of the major incident.
- Lead postmortem on GLS-initiated major incidents.
- Partner with Vendor for RCAs and future mitigation actions on Vendor-initiated major incidents.
Requirements
- Must be able to work at a desk/in a seated position up to 100% of the workday.
- Must be able to constantly operate a computer and other standard office equipment.
- Must be able to talk and hear to exchange accurate information.
- Must have close visual acuity to perform activities such as: preparing and analyzing data and figures
Skills
- Strong verbal and written communication skills.
- Commitment to exemplifying the organizational core values and key competencies.
- Ability to think strategically and deliver tactically.
Compensation
- o Competitive base pay and performance bonuses, dependent on role
Benefits
- GLS offers the below great benefits for your amazing work!
- o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
- o 401K with employer match and 100% immediate vesting
- o Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
- o Paid Volunteer Time Off (VTO) Annually
- o Tuition Reimbursement
- o Parental Leave
- Create and disseminate training materials to agents, leaders, and Learning & Development for recurring user error incidents.
- Provide monthly reports on system health to business leaders.
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This listing is sourced directly from Global Lending Services's careers page and normalized into a canonical job model.