Fis Management Services LLC
Senior Site Reliability Engineer - Support
IND BNGL FL2-3 TWR 3, IN · Senior
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About the role
- This is a hands-on, customer-facing role focused on diagnosing, troubleshooting, and resolving complex production issues across application and infrastructure layers.
- Success is measured by speed, accuracy, and customer trust during critical incidents.
- Investigate and resolve complex production issues across application, platform, and infrastructure layers
Responsibilities
- Senior Site Reliability Engineer - Support
- We believe in building inclusive, diverse teams.
- You will support a next-generation, AI-enabled banking platform used by Tier-1 financial institutions.
- You will connect system behavior, observability data, and customer impact to drive root cause resolution.
- Improve runbooks, dashboards, alerts, and support processes based on recurring issues
- Collaborate with engineering and product teams to drive long-term reliability improvements
- Proven experience in a customer-facing technical support or escalation role
Requirements
- 8 to 12 years of strong hands-on experience troubleshooting production or customer-facing systems
- Practical experience with Kubernetes and containerized environments
- Ability to interpret logs, metrics, traces, and alerts across distributed systems
Nice to have
- Experience supporting SaaS platforms, banking systems, fintech, or regulated environments
- Familiarity with cloud platforms such as AWS, Azure, or Google Cloud
- Exposure to infrastructure-as-code and deployment tools such as Terraform or Helm
- Knowledge of continuous delivery tools such as ArgoCD or Flux
- Experience working with streaming platforms or distributed data systems
- Familiarity with enterprise monitoring tools such as Prometheus, Grafana, Splunk, or Datadog
- Opportunities to make an impact in fintech
- Inclusive, diverse work environment
Skills
- Use observability tools to monitor system health and investigate anomalies
- Support cloud, hybrid, and customer-hosted platform environments
- Strong problem-solving skills with a structured, analytical approach
- Clear communication skills for diverse stakeholder audiences
- Experience using or integrating AI tools or large language models in technical workflows
Compensation
- Competitive salary and benefits
Company info
- Engage directly with enterprise customers to diagnose and resolve incidents in real time
This listing is sourced directly from Fis Management Services LLC's careers page and normalized into a canonical job model.