Gigs
Implementation Manager, US
San Francisco, New York · Staff+
Sponsorship not specified$200k-$250kDetected 29 days ago
CommunicationCollaboration
About the role
- Gigs powers a B2B2C motion: our customers are fintechs, HR platforms, and consumer tech companies who embed connectivity directly into their products.
- You'll be the bridge between what was sold and what actually ships.
- This is a role for someone who has operated at the intersection of technical delivery and commercial outcomes before - someone who treats implementation as a commercial act, not just a technical one.
Responsibilities
- Lead customer implementations end-to-end.
- Own each implementation as a project - from scoping and kickoff through to go-live and beyond.
- Understand how each customer will position and sell Gigs to their own users.
- Deeply understand what a high-converting consumer experience looks like, and hold your customer to that standard throughout the build.
- A live implementation that doesn't drive consumer adoption is not a success.
- Be the forward-deployed product lead.
- Build the playbook. We're still early. You'll create processes, templates, and frameworks that don't exist yet, and that future team members will build on. You're comfortable with that - in fact, you prefer it.
Requirements
- 5+ years in implementation, solutions engineering, or professional services at a high-growth B2B or SaaS company.
- Experience in fintech, payments, or developer-platform businesses is a strong signal.
- You're a natural with tools like Linear, Asana, or Smartsheets - and more importantly, you know how to keep internal and external stakeholders aligned and well-informed.
Compensation
- $200,000 - $250,000
- (The final offer depends on your background, skills, and how you perform through the process. We're open to considering outlier candidates, which may result in an adjustment to the scope and compensation)
- At Gigs, we value in-person collaboration.
- We believe the best ideas, decisions, and relationships are built when teams spend meaningful time together, and our culture is designed around that belief.
- We support flexibility where it makes sense.
- Some focused work can be done remotely, and not every role or week looks the same.
Benefits
- We offer competitive compensation and stock options because we see you as a true partner in our growth.
- We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan
- Want to learn more about our benefits, hubs, and what it's like to work at Gigs?
Company info
- our customers are fintechs, HR platforms, and consumer tech companies who embed connectivity directly into their products.
- Your job is to make that work - not just at the API layer, but all the way through to the consumer experience that drives conversion, retention, and commercial success.
- You'll work directly with your customers' engineering and product teams, defining the right feature set, journeys, and architecture for their specific use case.
- What we are looking for
- You understand B2B2C. You've worked in businesses where your customer's success depends on their customers' adoption - and you've felt the difference between a technically complete integration and a commercially successful one.
- At Gigs, we believe in rewarding excellence.
This listing is sourced directly from Gigs's careers page and normalized into a canonical job model.