Duffel
Technical Product Support Specialist (API)
New York, United States
Sponsorship not specifiedDetected 43 days ago
Computer VisionJiraCustomer SupportZendeskCommunicationProblem Solving
About the role
- Yet we've all experienced the aches and pains of getting to our destination.
- Today, more than 4 billion airline passengers rely on technology that hasn't kept up with the expectations of the modern connected traveller.
- Something to consider when reading this job advert We know people engage with job adverts differently.
Responsibilities
- Respond to and, where needed, escalate technical support requests submitted via email or chat
- Collaborate with Duffel's technical teams and travel suppliers to resolve customer issues
- Share common support trends and insights to help inform product improvements and future development
- That's why everyone who joins Duffel owns a share of the company.
Requirements
- Ability to learn and clearly explain a technical product or concept
Nice to have
- What you can expect from us
- We're dedicated to your personal growth.
- Our environment is comfortable physically, but also in that our ears are always open to any ideas, concerns and questions.
- We believe that everyone should have pride in their work, taking full ownership of it and its impact.
- We believe that the key to our success is employing a diverse team, that's why recruitment decisions are only based on your experience and skills.
- Please note that AI detection will be used on application questions
- Note to recruitment agencies
- Duffel does not accept speculative CV's from external parties.
Benefits
- We value your ability to problem solve and build amazing things so we welcome applications for everyone - regardless of age, sex, disability, sexual orientation, race, religion or belief.
Company info
- Explain technical concepts clearly so customers can confidently use our products
- Communicate with customers in a timely, professional, and clear manner to meet internal and customer service expectations
- Create and maintain product support documentation to help customers find answers independently
- We are an equal opportunities employer.
This listing is sourced directly from Duffel's careers page and normalized into a canonical job model.