Talkdesk

Senior Director, Solutions Engineering - Americas

Seattle · Director

Sponsorship not specified$250k-$376kDetected 4 days ago

Agentic AIProduct ManagementProduct StrategySalesCustomer SupportLeadership

About the role

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
Paid Holidays: Talkdesk offers 14 paid holidays each year.
Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Partner closely with the SVP of Sales for the Americas to build and execute a cohesive technical sales strategy that accelerates net-new logo acquisition and drives ARR growth in existing enterprise accounts.
Drive Talkdesk alignment with shifting market trends to secure undisputed leadership in Commercial, Enterprise and Strategic customer segments
Mentor, coach, and develop a high-performing team of Solution Engineering Managers, ensuring they are effectively upskilling their frontline teams.
Own the talent strategy, hiring plan, and resource allocation across North America and Latin America, effectively navigating multi-region market nuances and localization needs.
Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction.
We foster an inclusive culture where diverse perspectives drive our success and every voice belongs.
Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

10-15+ years of experience leading enterprise pre-sales/solution engineering organizations within a high-growth SaaS environment, with at least 5+ years managing frontline SE Managers.
Exceptional consulting approach with the ability to command a room, navigate high-stakes escalations, and translate deeply technical concepts into business value for C-level executives.

10+ years of deep experience in the Contact Center (CCaaS), Customer Service Software, or Customer Experience (CX) space.
Knowledge of AI, Workforce Engagement Management (WEM), and Business Intelligence is highly preferred.
Experience managing or expanding pre-sales operations across both North America and Latin America
understanding LATAM market dynamics is a strong plus.

The application window is expected to close at least 7 days from the posting date.
The application was posted on 06/05/2026.
Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

$250,000-$376,000
Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

and perks listed above may vary based on the nature of your employment with Talkdesk.
Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Model and nurture a high-energy, inclusive, growth-oriented culture focused on continuous learning, execution excellence, and cross-functional collaboration.
Operational Excellence & Cross-Functional Impact
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI.

Act as the executive technical sponsor for high-value, strategic deals across NA and LATAM, building trust and deep relationships with client CXOs.

This listing is sourced directly from Talkdesk's careers page and normalized into a canonical job model.