Harvey

IT Operations Analyst

San Francisco

Sponsorship not specified$109k-$164kDetected 12 days ago

PythonBashPowerShellAgentic AIProcess ImprovementOnboardingCustomer SupportLeadershipCommunicationMicrosoft Office

About the role

This role will be instrumental in ensuring our employees have the tools and technology they need to be productive, from their first day of onboarding through their entire lifecycle at Harvey.
The team's mission is to ensure every Harvey employee from new hires to senior leadership has frictionless access to the tools and systems they need to do their best work.
It is an opportunity to shape IT operations at a defining moment for legal AI where initiative, technical curiosity, and a service-first mindset have outsized impact.

Create a great employee experience through hands-on IT support for employees in our San Francisco office.
Support onboarding and off boarding processes to ensure new hires are productive from day one and departures are handled cleanly and securely.
Provide white-glove IT support to employees across all levels, triaging requests via Slack, ticketing systems, and in-person interactions with a focus on speed and empathy.
Administer and optimize core SaaS platforms including Google Workspace, Okta, Slack, Zoom, and MDM solutions (Jamf/InTune) to ensure secure and reliable access.
Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement.
Collaborate with the IT team on automation, documentation, and process improvements.
Excellent communication and customer service skills with the ability to support senior leaders and cross-functional stakeholders with patience and clarity.

3+ years of experience in IT support experience in a fast-paced startup or tech environment.
Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools.
Experience with scripting or automation (Python, Bash, PowerShell) to streamline IT tasks.
Experience with Microsoft Office and Windows.

Strong proficiency with identity and access management platforms (Okta preferred), Google Workspace administration, and macOS device management.

This listing is sourced directly from Harvey's careers page and normalized into a canonical job model.