Enbridge

Enbridge

Représentant au service à la clientèle III / Customer Service Representative III (GZ) - Evergreen

Gatineau, QC, CAN · Mid · Full-time

Sponsorship not specifiedDetected 30 days ago
Customer SupportProblem SolvingOrganizational SkillsMicrosoft Office

About the role

  • Chez Gazifère, nos abonnés sont au cœur de nos décisions et nous cherchons continuellement à améliorer notre expérience client.
  • Remarque: Comme nous recherchons fréquemment des candidat(e)s qualifié(e)s pour nos postes de r eprésentant au service à la clientèle, il s'agit d'un appel d'offres ouvert pour la région de Gatineau, au Québec.
  • Au fur et à mesure que des postes se présenteront pour ces rôles, nous communiquerons avec les candidat(e)s qualifié(e)s.

Responsibilities

  • Perform related administrative tasks, as the need arises
  • We deliver the energy people need and want-to heat their homes, keep their lights on, and keep them mobile and connected.
  • We strongly support the communities where we live and operate-by giving back and contributing to their strength and vitality.
  • Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Requirements

  • High school diploma and previous work experience in a customer service role (in a call centre environment would be an asset);
  • The person in this position must be fluent in French.
  • As this role involves frequent interactions with colleagues, stakeholders, and clients who do not speak French, the person may be required to have a proficient knowledge of the English language, both spoken and written.
  • Proven analytical, decision making, and problem solving capabilities
  • Proven organizational skills with the ability to prioritize
  • Final candidates for this position may be required to undergo a security screening, including a criminal records check.

Benefits

  • A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
  • Valuable retirement savings plans, including a savings plan with company stock as an investment option.
  • Un programme d'avantages sociaux flexible permettant à chaque employé(e) de choisir le niveau de couverture requis pour sa famille dans les domaines de la santé, des soins dentaires, des assurances et de l'invalidité.

Company info

  • Our purpose is to provide safe, reliable, sustainable energy that fuels people's quality of life. We deliver the energy people need and want-to heat their homes, keep their lights on, and keep them mobile and connected.
  • We welcome new team members where everyone is committed to helping each other get the job done while feeling valued and appreciated for your efforts. We are guided by our values of Safety, Integrity, Respect, and Inclusion. These values help us to establish trust with our people, customers, and the communities we serve across the Outaouais. We strongly support the communities where we live and operate-by giving back and contributing to their strength and vitality.
  • Are you interested in exploring an opportunity at Gazifère? We would love to hear from you - apply today!
  • Our purpose is to provide safe, reliable, sustainable energy that fuels people's quality of life.
  • We welcome new team members where everyone is committed to helping each other get the job done while feeling valued and appreciated for your efforts.
  • We are guided by our values of Safety, Integrity, Respect, and Inclusion.
  • These values help us to establish trust with our people, customers, and the communities we serve across the Outaouais.
  • Are you interested in exploring an opportunity at Gazifère?
  • We would love to hear from you - apply today!
  • Speak to customers in a high volume, fast paced environment via phone and email.
  • Respond professionally and efficiently to incoming calls and establish a relationship of trust with customers
  • Actively listen and understand customers needs and provide on the spot solutions in an efficient and courteous manner

Equal opportunity

  • Equal Opportunity Employer.

Visa & Work Authorization

  • Enbridge's FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times.
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This listing is sourced directly from Enbridge's careers page and normalized into a canonical job model.