Coupa
Education Services Manager - 11689
Los Angeles, California, United States
Sponsorship not specified$104k-$145kDetected 13 days ago
LLMsAgileStakeholder ManagementLeadershipCommunicationCollaborationAdaptability
About the role
- If you thrive in a fast-paced, agile environment, have a passion for skills-first learning, and love leveraging cutting-edge AI to scale program operations, we want you on our team.
Responsibilities
- Strategic Leadership & Framework Design
- Tiered Credentials: Manage and mature our three-tiered credentialing architecture:
- High-Fidelity Exam Creation using Certiverse: Lead the end-to-end design, blueprinting, beta testing, and psychometric validation of exams to ensure scientific integrity and fairness.
- Job Task Analysis (JTAs): Partner closely with internal and external Subject Matter Experts (SMEs) and stakeholders to conduct formal JTAs and align assessments with real-world customer personas.
- Legally Defensible Exams: Build highly reliable testing mechanisms that eliminate candidate frustration and provide trusted market relevance.
- Certiverse Optimization: Own the primary relationship, sandbox testing, and deployment of Certiverse to significantly accelerate content cycles, crowdsource exam creation, and scale secure testing.
- Digital Badging: Manage the automation and delivery of digital badges through Accredible, ensuring streamlined certification renewals, community tagging, and directory listings.
- AI-First Content Acceleration: Actively design and deploy AI prompts and utilities (e.g., Gemini/ claude) to generate exam metadata, tag catalog structures, and pre-test content clarity.
- Agile Adaptability: Embrace an Agile development methodology over rigid, traditional instructional design formats to ensure rapid prototyping and quick responses to SaaS product updates.
- Communication & Collaboration: Exceptional stakeholder management skills to influence cross-functional teams spanning Product, Partner Enablement, and Customer Success.
Requirements
- 5+ years of experience directing or leading credentialing, certification, or psychometric exam development programs within a high-growth Enterprise SaaS environment.
- SaaS Background: 5+ years of experience directing or leading credentialing, certification, or psychometric exam development programs within a high-growth Enterprise SaaS environment.
Skills
- Reporting directly to the Sr.
- Skill-based, un proctored credentials targeting specific platform capabilities and technical modules.
Compensation
- $104k-$145k
Benefits
- Define and execute the overarching vision, strategy, and roadmap for Coupa's tiering certification structure aligned with Go-to-Market (GTM) objectives.
- Secure AI Proctoring: Maintain and monitor a flexible, 24/7 on-demand AI proctoring experience allowing global candidates to test securely from anywhere.
- Education: Bachelor's or Master's degree in Industrial-Organizational Psychology, Educational Measurement, Instructional Design, or a related field with equivalent practical credentialing experience.
This listing is sourced directly from Coupa's careers page and normalized into a canonical job model.