Gartner

Post Deal Order Support Specialist

Fort Myers, FL

Sponsorship not specifiedDetected 4 days ago

ComplianceSalesforceCRMExcelRecruitingCustomer SupportCommunicationCollaborationTime ManagementMentoringMicrosoft Office

About the role

We are a team of highly motivated and talented professionals responsible for supporting Sales after a customer deal has been activated.
This role emphasizes issue resolution, collaboration, and driving a seamless seller and client experience.
Ensure timely, accurate, and transparent issue resolution, eliminating unnecessary handoffs and reducing ambiguity.

Provide specialized support for all post‑deal order inquiries, acting as the primary owner for order corrections and complex scenarios.
Partner closely with GRO and RDO teams, Finance+, and other NCVI teams to align on shared goals, KPIs, and process flows.
Maintain accurate documentation and contribute to an evolving knowledge repository.

Excellent time management skills and ability to meet tight deadlines
Excellent verbal and written communication skills, in particular, the ability to convey
the ability to convey difficult
Ability to communicate with a diverse audience at various levels and all countries and cultures within the organization
Demonstrated ability to effectively use active listening skills to understand Sales's needs
Strong initiative with the ability to work in a fast paced, high-pressure environment
Ability to adapt to a constantly changing environment
Advanced expertise in Microsoft Excel

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally

This listing is sourced directly from Gartner's careers page and normalized into a canonical job model.