Banyan Software

Application Support Engineer

Atlanta, Georgia, United States · Full-time

No sponsorship$50k-$60kDetected 15 days ago

PowerShellSQLAzureRecruitingCustomer SupportMedical DevicesCommunicationCollaborationProblem SolvingPlain Language

About the role

This role is well-suited for someone with strong technical fundamentals, a structured approach to problem-solving, and genuine comfort engaging directly with enterprise customers, including in high-urgency situations.
You will join a small, cross-functional team where everyone contributes.
Average ticket load is roughly 3 to 4 active cases per engineer at any time.

Communicate resolutions in plain language; manage customer expectations professionally, including during production-down or high-urgency scenarios.
Perform enterprise software installations, upgrades, and patching in customer environments following documented procedures.
Validate prerequisites, execute checklists accurately, and complete post-install verification.
Customer Support and Investigation (approximately 50-60% of the role)
SQL Server Support (approximately 15-20% of the role)
Write and run queries to validate data and identify anomalies: joins, filtering, grouping, aggregations.
Perform basic DDL and DML as permitted: create or modify tables, insert, update, and delete records.
you will be the first technical voice our customers hear when something goes wrong, and you will own issues from intake through resolution.
Alongside customer support, you will perform software installations and upgrades in customer environments, troubleshoot issues across Windows servers and virtual machines, and work with SQL databases to investigate and resolve data-related problems.
We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Experience troubleshooting printing systems: print servers, drivers, queues, and network printers.
Familiarity with SQL Server high availability concepts: merge replication or Always On Availability Groups (basic architecture, monitoring, common issues).
SQL and database development experience: writing or troubleshooting stored procedures, triggers, or functions.
3 to 6 years of experience in enterprise software support, technical support engineering, application support, or a similar customer-facing technical role.

Strong troubleshooting ability in Windows server environments, including log analysis and Windows Event Viewer.
Ability to access and investigate customer environments via remote tools and VM access.
Strong written and verbal communication skills, including the ability to explain technical issues to non-technical stakeholders.
Demonstrated ability to solve ambiguous problems using a structured approach and sound judgment.
High attention to detail; willingness to read log files line by line when needed.
Experience performing enterprise software installations and upgrades, including prerequisites validation and post-install verification.
comfortable writing SELECT statements with JOINs, filtering, grouping, and aggregations.
Willingness to ask for help and communicate proactively when stuck.
Minor gaps are addressable through onboarding.
Familiarity with SQL Server DDL and DML: creating or modifying tables, writing inserts, updates, and deletes.
Exposure to SQL Server operational concepts: Agent jobs, user permissions and roles, backup and restore coordination.
Ability to write intermediate SQL: CTEs, subqueries, or aggregations used to investigate data anomalies.

After-hours coverage is rare, supported by a third-party answering service and a hierarchy call list, with only a handful of after-hours calls per year.

Competitive benefits package.
This role offers USD 75K - 100K Base and benefits
Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve.
Together, we unite for equality and equity.

leading calls, managing expectations, and communicating clearly under pressure.
Serve as the primary customer-facing technical resource for support cases and troubleshooting calls with enterprise B2B customers.
Meaningful work supporting customers in mission-critical, regulated industries.
We are unable to provide visa sponsorship for this position.

This listing is sourced directly from Banyan Software's careers page and normalized into a canonical job model.