RPS Real Property Solutions

Customer Success Manager

Toronto

Sponsorship not specifiedCAD 55k-CAD 82kDetected 343 days ago

HubSpotCRMAccount ManagementBusiness DevelopmentValuationHRCustomer SuccessResearchCommunicationCollaborationProblem SolvingPublic Speaking

About the role

They will serve as a strategic advisor, championing customer goals and delivering an exceptional end-to-end experience.

Own the client relationship as the primary point of contact, driving exceptional satisfaction, deep engagement, and strong adoption of RPS solutions.
Partner closely with Sales to accelerate renewals and uncover upsell and expansion opportunities.
Develop and deliver compelling client presentations, leveraging data, metrics, and KPIs to clearly demonstrate value and impact.
Bring strong communication, relationship-building, problem-solving, and executive-level presentation skills to every customer interaction, turning complexity into clear value.
Influence and align cross-functional stakeholders internally and externally to drive momentum, decisions, and customer success.
Leverage CRM tools (ideally HubSpot) to manage pipelines, track engagement, and drive disciplined execution across accounts.
Maintain exceptional organization and autonomy, consistently prioritizing high-impact work and executing with precision.

3+ years in Customer Success, Account Management, or related client-facing role (B2B SaaS or real estate/financial services experience a plus).
University or College degree in Business Administration or Marketing preferred.

Comprehensive Benefits: 100% extended health coverage, dental, vision, out of country, life insurance, and disability benefits
Annual wellness subsidy
Generous vacation day policy + personal days
Maternity leave top-up
Other employee perks and discounts!
RPS Real Property Solutions is an employment equity employer.
Continuously monitor account health, proactively mitigate risks, and identify opportunities to expand value and deepen partnerships.
Education / Work Experience:

RPS Real Property Solutions is a leading Canadian provider of outsourced real estate solutions including property valuations, business intelligence and mortgage-related services.
We partner with financial institutions, mortgage professionals, real estate professionals, government agencies and economic research firms to help them make informed decisions with confidence.
Lead seamless onboarding, training, and implementation experiences that set customers up for long-term success from day one.
Take a highly prioritized, outcome-driven approach, focusing on what moves the needle for customers and the business.
RPS Real Property Solutions is excited to announce that we're looking for a proactive and relationship-driven Customer Success Manager to ensure our clients get maximum value from RPS's real estate data and valuation solutions.
Own the post-sale client relationship, from onboarding through retention and expansion, acting as the trusted advisor for our customers.

Accommodation for job applicants with disabilities are available upon request during the recruitment process.
If you should require accommodation during the interview process, please contact Human Resources at recruitment@rpsrealsolutions.com.

lture diversity and are focused on hiring and retaining employees regardless of disability, age, ancestry, colour, race citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gende

This listing is sourced directly from RPS Real Property Solutions's careers page and normalized into a canonical job model.