Turbo Tim's Anything Automotive

Service Manager

Minneapolis, US

Sponsorship not specifiedDetected 810 days ago

QuickBooksCustomer SupportLeadershipCommunicationCollaborationProblem SolvingMentoringOrganizational Skills

About the role

As the Service Manager, you will oversee the daily operations of the service department, lead and mentor service advisors, work in concert with the Shop Foreman and Technicians and ensure all services meet Turbo Tim's high standards of quality and customer satisfaction.
This role requires a STRONG strategic leader with well versed technical understanding, a focus on customer service, and the ability to drive results through efficient processes and team development.

Manage parts orders and inventory in collaboration with the parts team, ensuring timely availability and proper tracking of all components.
Implement and maintain standardized processes to improve service efficiency, accuracy, and quality.
Financial Oversight: Track and report financial metrics such as sales, costs, and profitability, using data to identify areas of improvement and drive strategic decisions.
Collaborate with the Office Manager/Controller to manage department budgets and ensure all expenses are accounted for.
Facilities & Equipment: Maintain a safe, clean, and organized shop environment, ensuring all equipment is in good working order and scheduling repairs or upgrades as needed.
Coordinate with the building maintenance team to address any facility-related concerns in a timely manner.
Identify and implement improvement opportunities to enhance customer satisfaction, service delivery, and operational efficiency.
Track and report financial metrics such as sales, costs, and profitability, using data to identify areas of improvement and drive strategic decisions.
Maintain a safe, clean, and organized shop environment, ensuring all equipment is in good working order and scheduling repairs or upgrades as needed.

Proven experience as an Automotive Service Manager or similar leadership role within the automotive repair industry.
Strong technical knowledge of automotive systems and repair processes.
Experience using automotive software and management tools (e.g., Google Sheets, QuickBooks, or shop management software).
Strong problem-solving skills, with the ability to resolve customer issues and operational challenges efficiently.

Turbo Tim's mission is to offer exceptional service in order to help our customers feel safe on the road and comfortable in our shop.
We strive to fulfill this mission, daily, through compassionate listening, attention to detail, and excellent communication for both our customers and internally among team members.
And we gotta have fun!
We are only looking for the best at this time.
Have you won awards at your previous employment, then we want you!
Have you competed on a team and scored the highest, then we want you!
Currently we are only looking for the best most driven people who want to win.
Supervise, train, and mentor service advisors to ensure exceptional performance and customer service standards are consistently met.
Set clear performance goals and expectations for the service team, monitoring progress and providing coaching or feedback as necessary.
Conduct regular team meetings to keep everyone aligned with company goals and ensure a cohesive, motivated work environment.
Assist in recruiting, onboarding, and training new team members to strengthen the service department.
Customer Experience: Ensure a welcoming and professional environment for all customers, addressing their needs with care and attention to detail.
Develop long-lasting relationships with customers through transparent communication, trust-building, and exceptional service.
Lead the service team in delivering prompt, accurate estimates and ensuring timely communication with customers throughout the repair process.

This listing is sourced directly from Turbo Tim's Anything Automotive's careers page and normalized into a canonical job model.