Finquery
Customer Success Manager II
Atlanta, GA · Mid
Sponsorship not specified$70k-$85kDetected 28 days ago
Data AnalysisCRMNegotiationAccountingCustomer SuccessLeadershipCommunication
About the role
- FinQuery stands at the forefront of accounting automation, driven by a deep specialty in contract-driven accounting.
- Our growth trajectory has been consistently validated by the Inc 5000, which has recognized us as one of the fastest-growing private companies for five consecutive years.
- In this role you will promote adoption, engagement and advocacy, enhancing FinQuery's reputation and brand recognition.
Responsibilities
- Develop and maintain customer relationships, acting as the primary point of contact throughout the customer lifecycle
- Conduct regular proactive calls and account review meetings; utilizing CRM to maintain an accurate record of discussion and action items
- Own customer renewal cycles end to end, working directly with internal stakeholders as needed, to ensure customer satisfaction during the renewal process while adhering to contractual and department requirements for initiating renewal discussions and ensuring all departmental guidelines for providing pricing and any other requirements are followed
- Work with the customer, in partnership with management, to build Customer Success Plans, establishing critical goals, desired business outcomes, or other key performance indicators and aid the customer in achieving long and short-term goals
- Manage customer complaints, and utilize internal resources where appropriate, to resolve issues with a sense of urgency and in a timely manner
- FinQuery maintains a drug-free workplace.
Compensation
- Benefits For Your Growth & Career: Annual employee development program stipend of $2,000 for each employee Mentorship program (available immediately) Sabbatical program (4 weeks after 5 years of service) Advancement opportunities based on r
Benefits
- Monitor health metrics such as NPS and churn scores, and take corrective action and loop in leadership, when necessary, to mitigate churn risk
- Great health benefits with multiple plan option Flexible PTO (including 11 holidays and your birthday off) Free gym membership at our office (Atlanta HQ) Casual dress environment (when in office)
Company info
- Conduct all business in accordance with FinQuery policies and procedures
- All other duties as assigned.
Apply directly at Finquery →Create a free account for alerts like thisView Finquery immigration profile
This listing is sourced directly from Finquery's careers page and normalized into a canonical job model.