CampusWorks, Inc.

Desktop Technician

Madison, New Jersey · Part-time

Sponsorship not specifiedDetected 7 days ago

JiraExcelHRCustomer SupportCommunicationCollaborationMentoringOrganizational SkillsMicrosoft OfficeCompTIA

About the role

CampusWorks Inc., as a large consulting firm, provides its employees with an opportunity to work both onsite and remotely with our clients across the United States and in Canada.
Upon joining CampusWorks in a consulting role, your talent and expertise may be applied to a range of projects, assignments, and clients.

Maintains accurate records of IT hardware assets including computers, monitors, and peripherals using the institutional asset management system.
Performs setup, imaging, configuration, and deployment of Windows and macOS workstations for new and existing users.
Collaborates with IT staff to resolve and manage tickets in the IT ticket tracking system.
Escalates unresolved incidents to Tier 3 support teams (system administrators, network engineers, application teams) with thorough documentation of steps taken and findings.
Utilizes, contributes to and creates newly created articles within the knowledge base to help resolve issues.
Provides feedback to the Director of Customer Experience on trends in ticket volume, recurring issues, and opportunities to improve support processes or user training.
Ability to format, install, set up, maintain, and troubleshoot desktop and laptop computers.
With the nature of our clients' work evolving quickly, we're all being asked to support larger CampusWorks initiatives.
Chairman and CEO Liz Murphy has made it her mission to create a culture that appreciates and takes good care of its people.
We value work-life balance because we know that happy employees create happy customers.

A minimum of one-year related experience in supporting personal computer hardware, software, peripherals, and printers.
Maintains records and generates reports as required.
Required Skills/Abilities:

Professional IT certifications such as CompTIA ITF+, A+, Network+, Server+, MCP, etc.
Associate's degree or bachelor's degree in computer science or a related field
2-5 years of related desktop experience in configuring, testing, and troubleshooting network connectivity and wireless access for computers or devices.
Experience with IT service management (ITSM) ticketing systems such as ServiceNow, Jira Service Management, Freshservice, or equivalent.
Familiarity with endpoint management platforms such as Microsoft Intune, SCCM, or Jamf Pro.
Knowledge of ITIL service management fundamentals
ITIL Foundation certification a plus.
we help our employees succeed.

Working knowledge of Windows 10/11 and macOS operating systems, including configuration, troubleshooting, and software management.
Familiarity with Google Workspace and Microsoft Office Suite (Word, Excel, PowerPoint).
Good written and verbal communication skills.
Strong customer service orientation with the ability to communicate technical concepts clearly and patiently to non-technical users.
Ability to adhere to set schedules, meet deadlines, and cover shift patterns to provide the coverage needed for the client.
Good organizational skills with a keen attention to detail, accuracy, and follow-through.
Ability to manage multiple tasks and prioritize effectively.

Every year CampusWorks proudly supports numerous charitable fundraising initiatives that align with our vision to make higher education accessible to everyone.
If you are passionate about higher education and creating Happy Campuses, let's talk!

Ability to work independently and as part of a team.
At CampusWorks, we value the unique backgrounds, experiences, and perspectives each CampusWorker (we call ourselves CampusWorkers) brings to our workplace each day.

This listing is sourced directly from CampusWorks, Inc.'s careers page and normalized into a canonical job model.