University of Illinois Springfield

University of Illinois Springfield

Medical Social Associate - Student Support Coordinator

Springfield, IL, US

Sponsorship not specifiedDetected 24 days ago
Communication

About the role

  • Serves as an advocate for student success.
  • Provides consultation and guidance to faculty, staff, students, and families regarding students of concern, including assessment of risk and appropriate intervention strategies.
  • Provides supportive intervention and crisis response as needed, including assisting with urgent or emergent situations and facilitating appropriate referrals.

Responsibilities

  • Maintains ongoing communication to assess needs, monitor progress, and ensure timely access to appropriate resources.
  • Develops and maintains strategic relationships to support effective service delivery and student outcomes.
  • Develops, implements, and monitors individualized success and aftercare plans, particularly for students transitioning from crisis or intensive support services.
  • Maintains accurate and timely records of services and interventions in accordance with university standards and best practices.
  • Summary: The Student Support Coordinator provides comprehensive case management and coordination of student services to support academic success and overall well-being.
  • The role is responsible for coordinating timely and appropriate responses to student needs, including assessment, referral, and follow-up support.
  • This includes development and monitoring of individualized success and aftercare plans, particularly for students returning from crisis or intensive support services.
  • The position also supports outreach, training, and program development to enhance institutional capacity to respond to students in distress and promote student success.

Benefits

  • This position manages and responds to complex student concerns, including crisis and emergency situations involving mental health, medical, social, economic, and transitional challenges that may impede student success.
  • Collaborate with campus departments and external partners, including counseling services, health providers, public safety, and community agencies, to coordinate responses to student concerns.
  • Serves as a liaison to campus partners such as the Dean of Students Office, Campus Behavioral Intervention Team, Counseling Services, Housing, Disability Services, and academic units.

This listing is sourced directly from University of Illinois Springfield's careers page and normalized into a canonical job model.