Workspan Inc
Director AI PLG
Canada · Director
Sponsorship not specifiedDetected 16 days ago
MongoDBDatabricksAWSData AnalysisData EngineeringA/B TestingLeadershipCommunication
About the role
- Unify customer data into a definitive system of record to power all automated communications and buyer journeys.
- Establish data pipelines and model governance to ensure reliable, scalable, and automated insights.
- Scale operations through automation, focusing on "human-in-the-loop" workflows rather than managing a large manual team.
Responsibilities
- AI Infrastructure & Platform Strategy Design and maintain an AI technology stack that supports automated customer life cycles and product-led engagement.
- Evaluate and implement AI tools and data constructs that solve specific friction points in the freemium and trial conversion process.
- PLG AI Enablement & Support Implement AI-driven experiences within the application to communicate directly with users based on real-time behavior.
- Provide recommendations to product and marketing teams on building the foundation for new, automated GTM motions.
- Conduct a 90-day "listening tour" to map out current onboarding processes, data availability, and build customer empathy.
- Establish performance metrics and continuously optimize AI models based on business outcomes and ROI.
Requirements
- 5+ years in revenue, sales, or marketing operations with recent, hands-on experience implementing AI tools.
- Mindset: Data-driven and experimentation-minded with specific experience in freemium/trial conversion models.
- Required Experience 5+ years in revenue, sales, or marketing operations with recent, hands-on experience implementing AI tools.
Nice to have
- Proven experience at a Product-Led Growth company, ideally at the Series C stage.
- PLG Background: Proven experience at a Product-Led Growth company, ideally at the Series C stage.
Skills
- About WorkSpan The next era of growth is being driven by business interoperability.
Benefits
- Develop AI-powered health monitoring and expansion strategies to drive engagement beyond the initial sales meeting.
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This listing is sourced directly from Workspan Inc's careers page and normalized into a canonical job model.