Rockwell Automation
Customer Care Advocate
Mayfield Heights, Ohio, United States · Mid
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About the role
- Beyond issue resolution, you are committed to identifying process improvement opportunities and helping guide meaningful change that enhances both the customer and employee experience.
- You will report to the Customer Care Center Manager, and follow a hybrid work model based in Mayfield Heights, Ohio.
- Prioritize and respond to critical customer moments.
Responsibilities
- Deliver timely, effective, and customer-focused support across a variety of customer inquiries and business processes.
Requirements
- 2+ years of experience interpreting customer needs and responding to customer requests.
- Associate's degree
Nice to have
- The Preferred - You Might Also Have:
Compensation
- Experience will be the determining factor for position level and compensation.
Benefits
- Health Insurance including Medical, Dental and Vision
- Parental and Caregiver Leave
- Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
- To learn more about our benefits package, please visit at www.raquickfind.com.
Company info
- Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile.
- With more than 28,000 employees who make the world better every day, we know we have something special.
- Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
- We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work.
- And if that's you we would love to have you join us!
- As a Customer Care Advocate, you will act as an advocate for our customers while collaborating across teams to resolve issues, answer questions, and drive efficient solutions.
- We are proud to be an
- This position is part of a job family.
Equal opportunity
- equal opportunity workplace.
- We are an Equal Opportunity Employer including disability and veterans.
- If you are an individual with a disability and you need assistance or a reasonable accommodation during the
Visa & Work Authorization
- We will not sponsor individuals for employment visas, now or in the future, for this job opening.
This listing is sourced directly from Rockwell Automation's careers page and normalized into a canonical job model.