Modmed
RCM Client Advisor
Remote - USA
Sponsorship not specifiedDetected 30 days ago
Cloud PlatformsExcelCustomer SupportAR/VREHR/EMRLeadershipCommunicationCollaborationProblem SolvingPublic SpeakingAccounts Payable
About the role
- Serve as the primary point of contact for ModMed's RCM clients, managing and monitoring their end-to-end revenue cycle management processes.
- Analyze A/R data to identify payer, denial, and coding trends.
- Provide a high-level of value and customer service to both our client practices and their patients by identifying and efficiently resolving insurance and other billing-related issues.
Responsibilities
- Analyze A/R data to identify payer, denial, and coding trends. Develop action plans to increase revenue and improve workflows.
- Develop and maintain strong client relationships to understand their unique RCM needs and challenges and ensure Client Key Performance Indicator benchmarks are met.
- Establish, implement and manage Practice Performance Plans that identify, quantify and resolve issues that are impacting service levels and/or delivery of contractual obligations, as needed.
- Collaborate with the internal RCM operations team to ensure seamless service delivery.
- Review and analyze customer accounts; identify trends and issues, recommend and implement solutions and see through to a successful resolution.
- Manage and escalate complex issues to the appropriate internal teams or global partners for resolution.
Requirements
- Strong analytical and problem-solving skills required.
- Exceptional written, verbal and interpersonal communication skills required.
- Strong understanding of various insurance carriers, including Medicare, private HMOs, and PPOs.
- Professional demeanor required.
Nice to have
- Proven experience in an RCM client-facing role preferred.
Skills
- Consistently ranked as a Top Place to Work
- 2025
- Excellent client-facing and presentation skills.
Compensation
- 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation.
Benefits
- At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce.
- Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
- Generous Paid Time Off and Paid Parental Leave programs,
- Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
- Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
Company info
- Venture-Backed Company of the Year
- We are growing fast, thinking big, and we are just getting started.
- Ready to modernize medicine with us?
This listing is sourced directly from Modmed's careers page and normalized into a canonical job model.