JetBrains

TeamCity Customer Success Engineer (Post-sales) - US

Marlton, New Jersey

Sponsorship not specified$120k-$220kDetected 16 days ago

Cloud PlatformsCI/CDDevOpsLLMsCustomer SuccessCommunicationPublic Speaking

About the role

You understand how complex software delivery can get, and you know how to help engineering teams navigate that complexity.
You are a technical advisor who listens closely, speaks clearly, and enjoys helping others solve real infrastructure and workflow challenges.
More than 15 million users, over 300,000 organizations, and 88 of the Fortune Global Top 100 companies rely on our products to solve real, complex problems.

TeamCity is our powerful CI/CD solution, trusted by teams of all sizes to build, test, and deliver software reliably.
You will own the technical relationships for a dedicated portfolio of accounts, ensuring their technical realities and feedback directly shape how we develop TeamCity.
Manage technical relationships for a portfolio of accounts, proactively supporting their growth and keeping them updated on product developments.
Partner with Sales to facilitate account expansions by developing short-term and long-term account plans.
A collaborative mindset that thrives on building deep, trust-based relationships with external stakeholders.
Curiosity about how different teams build software and a drive to constantly improve existing systems.
Help customers adopt TeamCity by assisting with architecture design and guiding them through technical or organizational shifts.

Proven experience in technical consulting, technical customer success, solution engineering, or a similar customer-facing technical role.
Hands-on experience with DevOps practices and tooling, including CI/CD systems, source control platforms, cloud infrastructure, and containerized environments.
Proficiency with software development tools, gained through practical work in software development, QA, system administration, or release automation.
The ability to travel internationally as required by the role.

This range reflects the employer's good-faith estimate of the base salary it reasonably expects to pay for the position at the time of posting.

Monitor customer adoption, satisfaction, and overall account health to ensure successful outcomes and renewals.
The ability to stay grounded, organized, and flexible when handling customer escalations and shifting priorities.

make development teams more productive and AI adoptable at scale.
As our user base grows and enterprise pipelines become more complex, our customers face evolving technical and architectural choices.
You will collaborate closely with Sales to map out long-term account plans, help product teams validate new ideas directly with users, and work independently within a highly distributed global team.

This listing is sourced directly from JetBrains's careers page and normalized into a canonical job model.