Assembled

Assembled

Customer Success Manager

San Francisco, CA

Sponsorship not specifiedDetected 1 day ago
Agentic AICanvaCustomer SuccessCustomer SupportLeadershipCollaboration

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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About the role

  • You'll help these customers get maximum value out of Assembled by understanding and achieving their priorities.
  • You will have a big hand in everything we do from refining our post-sales customer journey to creating an account expansion strategy and serving as the Voice of Customer internally to prioritize customer feedback on our roadmap.
  • You are focused on ensuring that customers achieve full ROI and grow our partnership.

Responsibilities

  • Project-manage customer initiatives with internal & external stakeholders, collaborating cross-functionally (often with product, solutions, sales, etc) to drive results
  • Drive high-impact, cross-functional projects such as customer journey maps, business review strategy, training documentation, etc
  • Drive customer renewals and mitigate churn within your book of business
  • We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work.

Requirements

  • You have the grit, determination and tenacity needed to push through roadblocks within highly unstructured environments.
  • You are comfortable operating independently.
  • You have a track record for getting things done:
  • You can think strategically while being in the weeds:
  • You can identify key trends and insights from customer conversations and the broader market to connect the dots on what we should do on go-to-market and product.
  • You have a growth mindset:
  • You don't give up: You have the grit, determination and tenacity needed to push through roadblocks within highly unstructured environments.
  • You can think strategically while being in the weeds: You can identify key trends and insights from customer conversations and the broader market to connect the dots on what we should do on go-to-market and product.
  • You have a growth mindset: You're not afraid to try things you've not done before and failing.
  • You are a great team member: You are collaborative, humble, and helpful.

Benefits

  • Workforce Management Experience is a bonus.
  • Proactively monitor and manage the health of the customers in your portfolio by identifying areas of risk and creating success plans for your book of business

Company info

  • You are collaborative, humble, and helpful.
  • You get on the plane:
  • You are willing and able to travel to meet with customers in person for onsite training, business reviews, and executive engagement.
  • You'll be in on the ground floor of a company that's building software that uniquely solves a universal and acute problem within all service organizations.
  • You will be responsible for regular Business Reviews and end-user trainings for customers across the globe.
  • Manage a portfolio of customers as you help them achieve their goals on Assembled and drive business outcomes with senior stakeholders
  • Be hands-on with the product to ensure customers are fully educated on how to best leverage Assembled to achieve their goals and maximize ROI.
  • Identify and execute on areas of growth and expansion in your portfolio of customers
  • If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply.

Visa & Work Authorization

  • Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
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This listing is sourced directly from Assembled's careers page and normalized into a canonical job model.