Rakuten
Business Operations Intern - Content QA
Toronto, Canada · Intern · Internship
Sponsorship not specifiedDetected 42 days ago
HTMLCSSExcelResearchCommunication
About the role
- Rakuten Kobo Inc. is looking for a Business Operations Intern, Content QA to join our Business Operations team.
- The team is comprised of many highly talented enthusiastic individuals who ensure the services and offerings from Kobo are available to both internal and external customers.
- They may also assist in creating relevant publisher help centre content and testing incoming content from publishers or updated Kobo eReader and app software.
Responsibilities
- Maintain ebook-related and audiobook-related process documentation as requested by Business Operations Analyst.
- Support Business Operations Analyst and larger team with projects on an ad-hoc basis and as available/directed.
- Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps.
Requirements
- you have read a book from Kobo, know how our apps and devices work, and are familiar with our reading experience.
- first step tickets as required, from functional area or as assigned/delegated.
- Experience with the Kobo ecosystem: you have read a book from Kobo, know how our apps and devices work, and are familiar with our reading experience.
Nice to have
- A strong interest in digital media, books, and technology - if it is your heart's desire to be an editor, you are not going to have much fun.
- But if it is a potent mix of technology and books, you are in the right place.
- General understanding of the book industry (ISBNs, ONIX files,.epub formats, etc.).
- Solid hands-on experience with Microsoft Excel (ideally you can run a VLOOKUP, concatenate data and create a pivot table).
- Detail and task-oriented, with strong research and organizational skills.
- Flexibility and ability to juggle many projects and priorities simultaneously.
Skills
- Nice to Haves:
- Specific knowledge of ebooks, audiobooks, and/or.epubs.
- Experience working with HTML, CSS and Zendesk.
- Experience working with XML languages.
- Fluency in another language.
Benefits
- Flexible hours and hybrid remote working environment
Company info
- Kobo is a part of the Rakuten group of companies.
Equal opportunity
- equal opportunity employer.
- Any information received related to accommodation needs of applicants will be addressed confidentially.
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This listing is sourced directly from Rakuten's careers page and normalized into a canonical job model.