AHEAD

Specialist Solutions Engineer - Managed Services

Seattle, Washington · Full-time

Sponsorship not specified$200k-$250kDetected 12 days ago

Cloud PlatformsCybersecurityCadenceCommunicationCollaboration

About the role

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location.
Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

Lead discovery and scoping conversations for managed services covering combinations of infrastructure, cloud, Microsoft, networking, storage, backup/data protection, virtualization, VDI, service desk, and security operations.
Design integrated, outcomes-based support models that include 24x7 monitoring and event management, incident/change/request handling, platform administration, and continual service improvement.
Build and refine client-facing proposals, service descriptions, pricing inputs, and solution summaries that clearly articulate what AHEAD will deliver and how the service creates lasting business impact.
Collaborate with Managed Services delivery, Client Success Managers, project teams, and account teams to validate supportability, govern transitions, and align the presales design with operational reality.
Experience conducting discovery, whiteboarding, and solution design sessions that convert customer needs into configurable managed services engagements.
Ability to identify, validate, and grow opportunities in high-potential accounts through consultative conversations and strong collaboration with sellers and specialists.

Must have a at least 5 years of experience selling, designing, supporting, or configuring enterprise infrastructure, cloud, or managed services solutions in a customer-facing role.
Must have the ability to analyze existing and anticipated client requirements and promote consideration of companies' solutions and services to meet the client's requirements.
Demonstrated ability to work with and communicate with other team members.
Must have excellent communication, documentation, and customer facing skills.
Experience working in a managed services or recurring-services presales environment across one or more of the following domains:

Experience creating proposals, service briefs, solution estimates, inventory-based pricing, and supporting documentation for new managed services opportunities and renewals.
Increase customer confidence through clear communications, professionalism, and well-defined service scope, assumptions, and onboarding plans.
10+ years of hands-on experience in IT.
5+ years of experience in an Engineer, Consultant, or Solutions Engineering role.
Industry-recognized certifications from relevant vendors or platforms are preferred.

The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount.

Medical, Dental, and Vision Insurance
Paid parental and caregiver leave
Plus more! See benefits https://www.aheadbenefits.com/ for additional details.
Participate in continued education to maintain and grow technical depth across managed services domains and vendor ecosystems.

Engage customers to understand business challenges, support gaps, operational pain points, and desired outcomes for managed services engagements.
Ability to partner with service delivery, operations, architects, and adjacent practice teams to identify and build solutions for customers.

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This listing is sourced directly from AHEAD's careers page and normalized into a canonical job model.