Target
Service & Engagement Team Leader - Eau Claire, WI
3649 S Hastings Way, Eau Claire,WI 54701-8182
Sponsorship not specifiedDetected 4 days ago
Incident ResponseInventory ManagementPerformance ManagementLeadershipCommunicationProblem SolvingMentoring
About the role
- The starting pay range for this position per hour is $21.75 - $23.75.
- The full pay range for this position per hour is $21.75 - $37.00 Pay is based on several factors which vary based on position.
- These include labor markets and in some instances may include education, work experience and certifications.
Responsibilities
- Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
- Ensures every team member understands, is trained, and consistently delivers on Target's guest experience commitments and consistent operations.
- Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.
- Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, resolution, driving loyalty and cleanliness standards.
- Understand sales goals, business reporting and guest insights to plan and execute daily/weekly workload, to deliver on store sales goals, guest engagement and troubleshoot opportunity areas as needed throughout the day.
- With guidance from your direct leader, help lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors.
- Evaluate candidates for open positions and develop a guest-centric team as directed by your direct leader.
- Support and enable team members to deliver pick up and drive up orders (including drive up returns and Starbucks) efficiently and accurately to digital guests, following all federal, state and local adult beverage laws.
- Demonstrate a culture of ethical conduct and compliance; lead team to work in the same way and hold others accountable to this commitment.
- Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correct hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
Requirements
- You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
- You are open to working a variable work schedule with varying hours, days or shifts (including nights, weekends, holidays, closing shifts and other peak shopping times).
Skills
- Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
- Support guest services as needed.
- Model the execution of physical security processes in order to enhance the instore security culture.
- All other duties based on business needs.
- Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.
- Target is one of the world's most recognized brands and one of America's leading retailers.
Compensation
- The starting pay range for this position per hour is $21.75 - $23.75.
- The full pay range for this position per hour is $21.75 - $37.00 Pay is based on several factors which vary based on position.
Benefits
- Our Benefits We care about and invest in you as a team member, so that you can take care of yourself and your family.
- Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation.
- Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.
- We bring that vision to life through our values and culture.
Equal opportunity
- If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com.
Visa & Work Authorization
- Target is committed to responsible corporate citizenship, ethical business practices, environmental stewardship and generous community support
This listing is sourced directly from Target's careers page and normalized into a canonical job model.