CodeRabbit

CodeRabbit

Director, Enterprise Customer Success Management

San Francisco · Director

Sponsorship not specifiedDetected 7 days ago
Code ReviewGitAzureCI/CDDevOpsProduct ManagementProduct StrategyAccount ManagementForecastingValuationProcurementCustomer SuccessControlsLeadershipCommunicationBitbucket

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Files H-1B transfers

6 transfer filings in the last year, covering 6 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

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About the role

  • At CodeRabbit, we seek an exceptional, passionate Director of Customer Success Management to join our growing customer success organization in the Americas theater.
  • Reporting to the VP of Customer Success, you will ensure our customers realize value with our AI-powered code review platform.
  • This leader will shape and scale the post-sales strategy and operations, helping customers derive maximal value from their engagement.

Responsibilities

  • Hiring and developing a Customer Success Management team
  • Own forecasting for renewals, expansion, and churn risk across the book of business, delivering accurate NRR and GRR commits to the executive team
  • Building playbooks and knowledge bases
  • Own a book of business to include renewals and expansion opportunities
  • Own customer-facing communications to ensure a professional and concise message
  • Partner cross-functionally to advocate for customer needs
  • Develop and present periodic reviews to customer leadership

Requirements

  • At least 10+ years of experience in customer success, account management, or a similar role, with at least 5 years in a leadership role
  • Strong knowledge of the customer success space, including experience with negotiations and procurement processes
  • Ability to establish trust at the CxO level as well as with software development practitioners
  • Familiarity with modern software development practices, version control systems, and the software development ecosystem, e.g. Git, GitHub, CI/CD, VS Code, Cursor
  • Experience with code review processes and tools
  • Familiarity with AI, software developer, and open source technologies
  • Experience with GTM at early-stage, high-growth, VC-backed startups
  • Familiarity with Git providers, e.g. GitHub, Bitbucket, GitLab, Azure DevOps
  • Experience with major cloud providers and cloud-native technologies
  • Familiarity with observability, RCA, and debugging practices
  • Demonstrated success building and scaling customer-facing teams in a high-growth technology company
  • Technical competency to understand CodeRabbit's software and build strong relationships with highly technical prospects and key business stakeholders
  • Comfortable and proficient with various sales methodologies such as MEDDPICC, SPICED, and Command of Message
  • Work on cutting-edge technology with real-world impact

Skills

  • business fluency in spoken and written English
  • "NICE TO HAVE"
  • Great candidates may also have one or more of these

Compensation

  • Competitive salary, equity, and benefits

Benefits

  • Competitive salary, equity, and benefits
  • Relentlessly focus on solving customer challenges by effectively communicating specific benefits and best practices of CodeRabbit

Company info

  • ABOUT CODERABBIT CodeRabbit is the leading AI code review platform, trusted by more than 17,000 customers and 150,000 open-source projects, conducting over 2 million code reviews each week.
  • ROLE OVERVIEW At CodeRabbit, we seek an exceptional, passionate Director of Customer Success Management to join our growing customer success organization in the Americas theater.
  • Build strong, meaningful relationships with our customers and proactively seek to understand their business objectives and expectations
  • Educate customers on the best product usage to ensure they maximize their value
  • CodeRabbit is the leading AI code review platform, trusted by more than 17,000 customers and 150,000 open-source projects, conducting over 2 million code reviews each week.
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This listing is sourced directly from CodeRabbit's careers page and normalized into a canonical job model.