Insulet Corporation

Insulet Corporation

Customer Care Retention Specialist

Acton, Massachusetts · Mid

Sponsorship not specified$26k-$39kDetected 13 days ago
SalesforceOutbound SalesExcelCustomer SupportMedical DevicesLeadershipCommunicationProblem SolvingMicrosoft Office

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odds of building a lasting career here

39Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 17 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 85%

Of 13 labor certifications old enough to have been used, 2 expired without the employer filing the next step. Median time from filing to decision: 497 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

5 transfer filings in the last year, covering 5 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • As a Customer Care Retention Specialist, you will play a crucial role in proactively engaging with our customers to strengthen their relationship with our Omnipod brand.
  • You will focus on retaining customers by providing outstanding service, addressing concerns, and ensuring they receive maximum value from our Omnipod products and services.

Responsibilities

  • Collaborate with Customer Care leadership as well as Insulet franchise owners to develop and execute retention strategies that enhance customer loyalty
  • Maintain detailed records of customer interactions and outcomes within Salesforce activities and or campaigns, ensuring accurate tracking of customer feedback and concerns
  • With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle.
  • Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller.
  • Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas.

Requirements

  • Required Skills:

Skills

  • Excellent problem-solving abilities and a proactive mindset
  • Knowledge of diabetes management is a plus
  • Associate or Bachelor's Degree preferred
  • Experience as a Quality Evaluator in a Contact Center preferred
  • Must be able to effectively deal with people at all levels inside and outside of the Company
  • Must be able to work independently while contributing to the goals of the team
  • Must be proficient with Microsoft Office (intermediate Word, basic Excel)
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off (PTO)
  • Preferred Skills and Competencies:

Compensation

  • Compensation & Benefits:For U.S.-based positions only, the annual base salary range for this role is $26.33 - $39.49This position may also be eligible for incentive compensation.We offer a comprehensive benefits package, including:• Medical

Company info

  • Possesses a deep understanding of Customer Care processes as well as Omnipod products to effectively communicate to customers
  • Establish and nurture strong, trust-based relationships with customers, listening to their needs and concerns with empathy and professionalism
  • Provide customers with information on Omnipod product updates, new features, and available resources to support diabetes management
  • Identify opportunities to upsell or cross-sell additional products or services that align with customers' needs and preferences
  • We are looking for highly motivated, performance-driven individuals to be a part of our expanding team.
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This listing is sourced directly from Insulet Corporation's careers page and normalized into a canonical job model.