ServiceNow

ServiceNow

Principal AI Strategist

Austin, Texas, United States · Principal · Contract

Sponsorship not specifiedDetected 2 days ago
LLMsAgentic AIAI OrchestrationRoadmappingForecastingCustomer SuccessLeadershipCommunication

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odds of building a lasting career here

42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Green-card follow-through: 90%

Of 127 labor certifications old enough to have been used, 13 expired without the employer filing the next step. Median time from filing to decision: 473 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

108 transfer filings in the last year, covering 258 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis.
  • Today, ServiceNow is the AI control tower for business reinvention.
  • To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Responsibilities

  • Operate independently as the lead AI strategist on customer engagements, driving business alignment and value conversations
  • Lead AI value discovery and realization conversations, translating usage and adoption data into executive-ready business outcomes and building the case for continued AI investment
  • Build AI business cases and adoption roadmaps with the account team, monitor consumption, and intervene proactively when adoption stalls
  • Lead organizational change management planning for AI initiatives, including stakeholder impact assessments, adoption communications, and role-based training, with attention to how roles change as AI agents take on end-to-end work
  • Partner with AI Architects to shape the joint solution approach, with strategists leading business alignment and architects leading technical implementation
  • Build trusted relationships with senior business executives and own executive stakeholder alignment on AI strategy
  • Support sales activity proactively, including contributing to presales strategy documents and driving Expert Services leads for AI strategy engagements. PACE is a post-sale organization, so this role influences sales rather than owning it
  • Develop and refine techniques, including ROI models, business case frameworks, and outcome dashboards, that demonstrate AI value to business stakeholders
  • Demonstrated ability to lead executive-level conversations and build business cases, roadmaps, and value realization frameworks for technology adoption
  • Experience building reusable enablement assets, playbooks, or advisory frameworks

Requirements

  • 5+ years of experience on the ServiceNow platform, with working knowledge of ServiceNow's AI capabilities (Now Assist, AI Agents, and related offerings)
  • 3+ years of hands-on experience with multiple AI tools and large language models, including evaluating where they create, or fail to create, business value
  • Experience with enterprise AI front-door or employee-experience platforms, such as conversational assistants, enterprise search, and voice agents

Benefits

  • Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.

Company info

  • Principal AI Strategists on the PACE team guide customers through their AI transformation by leading business alignment, strategic advisory, and value realization for ServiceNow's AI platform.
  • Develop AI roadmaps that move customers from first activation to scaled adoption across Now Assist, AI Agents, AI specialists, and the Otto experience as it rolls out, sequencing quick wins against longer-term transformation milestones
  • Advise customers on the Assist consumption model, including how agentic and headless activity affects forecasting and expansion planning
  • Contribute to reusable digital assets, playbooks, and enablement tools for internal teams, partners, and customers

Equal opportunity

  • ServiceNow is an equal opportunity employer.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
  • In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
  • Accommodations

Visa & Work Authorization

  • Export Control Regulations
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This listing is sourced directly from ServiceNow's careers page and normalized into a canonical job model.