Easterseals Western and Central Pennsylvania

Easterseals Western and Central Pennsylvania

Patient Services Coordinator

Manchester, NH · Full-time

Sponsorship not specifiedDetected 35 days ago
ComplianceRecruitingCustomer SupportHIPAAEHR/EMRPatient CareCommunicationProblem SolvingCritical Thinking

About the role

  • To learn more about this role, please click on the blue "Apply Now" button below to submit your application.
  • Schedule time to chat with our Talent Acquisition Specialist, Bill: www.calendly.com/eastersealsnh-bill/15min Difficulty submitting your application or scheduling time to chat?
  • Contact Bill at 603.670.6817 or email wstavropoulos@eastersealsnh.org EOE #INDESNH

Responsibilities

  • Manage referrals by ensuring appointments are scheduled and services are provided, by responding to referring entities, and by documenting status and management of wait list.
  • Provide administrative assistance to include answering telephones, coping, scanning, producing letters, reports and related documents and distribution of incoming mail and other correspondence.
  • Maintain strict confidentiality and compliance with HIPAA and 42 CFR Part 2 regulations.
  • Maintain an organized workspace, storage and office area. Order supplies and arrange for maintenance of all office equipment, when necessary.
  • Maintain petty cash, completing monthly reporting to ESNH Finance.

Requirements

  • Proficiency with EHR systems and insurance verification processes
  • Ability to manage competing priorities with a high degree of professionalism and discretion
  • Experience supporting providers with complex schedules across multidisciplinary teams
  • Familiarity with trauma informed care
  • Ensure each client has all required paperwork completed and signed, including consents, releasees, intake forms and program-specific documentation, in compliance with agency policies and payer requirements.
  • High School education, GED or related experience
  • Experience in the area of behavioral health services preferred
  • Comfortable working with diverse client populations, including veterans and military families, those experiencing mental health or substance use challenges or with intellectual disabilities.
  • Excellent communication, organizational and customer service skills
  • Critical thinking and problem-solving skills
  • Valid driver's license and reliable transportation
  • Essential Responsibilities:
  • Answer multi-line phone system, triage calls appropriately, and provide accurate information to clients, families and referral sources.
  • Greet and check in clients across multiple behavioral health service lines, ensuring a supportive and respectful client experience.
  • Collect and enter sensitive demographic, insurance and clinical data accurately into the EHR system. Verify demographic information at every visit.

Compensation

  • Up to 9 paid holidays annually, plus one floating holiday of your choice. For programs that remain open during holidays, staff scheduled to work will receive holiday pay in accordance with program guidelines.
  • 403(b) employer match up to a maximum of 3%
  • Student loan repayment for qualifying degrees after one year of employment
  • $19.40 an hour
  • What's in it for you?
  • We are proud to be a recovery-friendly workplace and a NH Veteran-Friendly Business.

Benefits

  • Easterseals NH is seeking a Patient Services Coordinator to lead and strengthen our growing behavioral health team!
  • We are seeking a highly skilled professional, serving as the first point of contact and support for complex, multi-program Behavioral Health practice.
  • nutritional counseling services, reimbursement programs for weight loss & tobacco cessation
  • Daily verification of insurance eligibility and benefits using payor portals, phones systems, electronic health record integrations.
  • Coordination with matrix partners to provide insurance coverage verification and collection of copayments, coinsurance and/or client balances.
  • Support billing and front-end revenue cycle functions by identifying coverage issues and educating clients on copayments and deductibles.
  • Medical, Dental, Vision, Life & Disability
  • PTO begins accruing on your first day!

Company info

  • We are proud to be a recovery-friendly workplace and a NH Veteran-Friendly Business.
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