Drata
Associate Solutions Architect
Remote - US · Mid
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About the role
- As an Associate Solutions Architect at Drata, you are a customer-facing technical expert serving Drata's commercial customer segment.
- Alongside your customer-facing responsibilities, you will contribute to the digital programmes - including Drata Academy content & maintenance, help articles, walkthrough videos, and 1:many workshops - that enable Drata to serve commercial customers at scale.
- Increase commercial customer self-sufficiency and platform adoption by resolving friction points quickly and directing customers to the right digital resources.
Responsibilities
- Partner closely with Customer Success Managers to stay aligned on customer priorities, renewal timelines, and expansion opportunities with a technical dimension.
- Design, develop, and deliver 1:many technical workshops and webinars that address common implementation challenges, integration patterns, and best practices for the commercial customer base.
- Identify gaps in existing self-service content by monitoring support trends, common escalations, and customer feedback, and prioritise content creation accordingly.
- Develop working knowledge of Drata's platform, including third-party integrations via APIs, desktop applications, logging, database architecture, scripting, and documentation.
- Build familiarity with key functional areas as commercial customer needs dictate, including identity/SSO, cloud infrastructure, CI/CD pipelines, MDMs, EDRs, and HRIS providers.
Requirements
- 3-5 years of experience in a Solutions Architect, Technical Account Manager, Customer Success Engineer, or equivalent role in B2B SaaS environments.
- Foundational experience with cloud platforms such as AWS, GCP, or Azure.
- Experience with REST APIs and JSON.
Compensation
- Growth & Development: Generous annual stipends for both professional and personal development, empowering you to invest in your continued growth.
Benefits
- Own a book of business of commercial customers, maintaining awareness of each account's technical health and platform adoption status.
- Monitor customer health signals - including health score drops, usage threshold alerts, and renewal risk flags - and engage proactively with at-risk customers to provide targeted, limited-scope technical guidance.
- Partner with Product and Customer Education teams to ensure digital content is accurate, up-to-date, and aligned with the most common commercial customer implementation patterns.
Company info
- Drata is building the trust layer between great companies - automating compliance, managing risk, and helping organizations prove trust continuously as they scale.
- We're Dratanauts:
- a global crew of 600+ professionals united by a culture that rewards integrity, ownership, and raising the bar, no matter where in the world we're working from.
- Why Join the Drata Team?
- At Drata, you're not maintaining legacy compliance software - you're building the agentic AI platform defining what trust looks like for the next generation of companies.
- Here's what makes the work itself worth showing up for:
- Problems without a playbook:
- You'll work at the edge of AI and security, building agentic governance, continuous compliance, and real-time trust verification to solve problems that don't have an established answer yet.
- You're writing it as you go.
- Real ownership, not just process:
- Our values center on owning outcomes and raising the bar, not checking boxes.
- You're expected to have opinions and back them.
- A seat at the table:
- Your perspective is unique and valued.
This listing is sourced directly from Drata's careers page and normalized into a canonical job model.