Lvmhperfumescosmetics

Boutique Manager

Chicago, IL, United States

Sponsorship not specified$100k-$120kDetected 42 days ago

Brand StrategyCRMLogisticsEmployee RelationsHRISCustomer SupportLeadershipCommunicationMentoringMicrosoft Office

About the role

From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique savoir-faire of its creator, the couturier-perfumer Christian Dior.
Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition, and daring innovation in makeup and skincare, we reinvent every day the Dior style and affirm beauty and joy in its entirety.

Your passion and embodiment of the brand (values) will enable you to contribute to the wider development of the business and ensure that you continually develop personally and professionally.
Play an active role on the sales floor to lead the team by example and ensure a welcoming environment in the boutique
Build and execute monthly/quarterly strategies to support business and client development objectives
Coach and develop skills and knowledge of all team members using Dior tools and training materials.
Foster a positive working environment and create a culture of psychological safety, feedback, encouraging diversity, mutual respect and teamwork
Effectively manage internal and external communication to ensure successful events in store and/or remotely
Support on IT needs and issues

Report on a weekly basis store performance to leadership as required
As the Parfums Christian Dior Boutique Manager, you are the ultimate leader and brand ambassador of your boutique and represent Parfums Christian Dior in the market.
Ensure compliance to mandatory training programs as required.

Oversee annual review process for all store employees
Meet annual "voice of client" standards as defined by corporate (NPS, Client Experience Assessment + Dior service signature)

Assist in recruiting top talent who embody the PCD Mission, Vision, and Values.
Effectively organize and manage timetables and floor coverage according to team and boutique activity
Optimize stock levels and sell through by analyzing your sales and communicating with back office
Ensure respect of all procedures towards sales, till, cash and stock management and report any issue to direct manager
Ensure health and safety of teams and procedures are managed and in line with guidelines

Parfums Christian Dior is part of the LVMH Group and invites you today to join its North America team.
Your mission is to develop and lead your team to maximize store performance (sales and client management) while ensuring exceptional level of client service.
Educate customers on the Dior brand and on Dior products. Share Dior Storytelling within every client interaction.
Proactively propose and execute in-store and remote actions to drive traffic to the store, to recruit new customers and to develop customer loyalty, guaranteeing excellent service

This listing is sourced directly from Lvmhperfumescosmetics's careers page and normalized into a canonical job model.