Remote
HR AI & Automation Operations Lead
Remote-AMER · Full-time
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About the role
- About Remote Remote is solving modern organizations' biggest challenge - navigating global employment compliantly with ease.
- With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world.
- You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.
Responsibilities
- Align initiatives with departmental strategic objectives and provide expert judgement on risk, compliance, and scalability, ensuring statutory and employment-related regulatory requirements are embedded directly into automation and system design decisions.
- Scope and deliver as the Directly Responsible Individual (DRI) multi-phase initiatives across process redesign, tooling, and change management from planning, prototype, launch and optimization.
- Build and maintain data pipelines via native connectors or APIs across HRIS, case management, payroll, and other tools to ensure seamless data flow, event triggers and reporting.
- Deploy and govern AI tools or agents (e.g., for document processing, query triage, policy guidance, data auditing) that enhance efficiency, compliance and user experience.
- Design and Implement multi-agent patterns (e.g. maker/checker setups, routing to specialised agents) and governance policies (e.g. retries, fallbacks, guardrails), embedding appropriate human oversight in employment-related workflows to ensure compliant and responsible AI deployment.
- Build and maintain automation observability and governance (e.g. tracing, logging, agent runs evaluation) including access controls and auditability suitable for HR data.
- Develop and maintain fit-for-purpose operational data models to support reporting, audit, compliance and data integrity initiatives within HR Operations.
- Build and iterate on HR Operations analytics dashboards and reports (e.g. data audits, performance metrics) using SQL and BI tools such as Tableau or Sigma.
- Foster strong cross-functional collaboration and support effective change management, training, adoption and continuous improvement of AI & Automation driven solutions.
- Serve as a technical lead for AI & Automation within the Ops departments, contributing to the evolution of best practices and ways of working.
Requirements
- A manager of one who operates with strong ownership and autonomy, able to identify what needs to be done, set direction, and deliver outcomes independently in a fast-moving environment.
- Progressive experience in automation, business process optimization, systems integration and the ability to translate operational pain points into automated and intelligent solutions in partnership with Product, Engineering, Design or IT teams.
- Ideal candidate has experience in HR Operations or Shared Services across a wide range of operational contexts, with a strong understanding of user experience, operational efficiency, and demonstrated experience building automation in regulated or compliance-sensitive environments such as hiring, employment or payroll.
- Comfortable working with light scripting (e.g. Python, TypeScript, JavaScript) to build custom agents, API integrations, webhooks or message queues and glue services.
- Excellent communication, influencing, conflict management, and negotiation skills, with the ability to lead complex conversations independently and constructively.
Nice to have
- Comfortable moving from "scout to scale", taking initiatives from early exploration through to sustainable delivery with solid project management and stakeholder engagement skills.
- Strong understanding of sensitive data lifecycle risk and data privacy obligations, and how these materially influence system design, integration and automation decisions.
- Extensive hands-on experience of using low-code workflow tools (Zapier, Make, Retool, n8n or similar) to orchestrate cross‑system flows and stitch agents into a broader process landscape and role-based access controls.
- Writes and speaks fluent English.
- Basic understanding of mobility and immigration processes is a nice-to-have.
- It's not required to have experience working remotely, but considered a plus.
- Use customer and employee feedback, alongside operational data and insights, to inform improvements to the HR experience, quality, and outcomes.
- Map operational processes, identify bottlenecks, and architect end-to-end automated workflows that increase speed, accuracy, and scalability.
Compensation
- Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate.
Benefits
- flexible paid time off
- flexible working hours (we are async )
- 16 weeks paid parental leave
- As a global company, each country works differently, but some benefits/perks are for all Remoters:
- Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate.
Company info
- If you are energetic, curious, motivated and ambitious, be part of our world.
- EOR Operations teams help Remote customers and their employees navigate the employment journey with speed, ease, consistency, responsiveness, and care.
- At Remote we have international operations and a globally distributed workforce.
- We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.
This listing is sourced directly from Remote's careers page and normalized into a canonical job model.